Senior Customer Success Manager
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At Greenspace, our mission is to empower mental health organizations, health systems, service providers and individuals in care with the technology and expertise they need to substantially improve how services are accessed, measured and delivered.
The Role
We are looking for a commercially minded, highly organized, and customer-obsessed Customer Success leader to join our Enterprise Success team as a Senior Customer Success Manager . You will own a portfolio of our largest and most strategic customers, acting as a trusted advisor to their clinical, operational, and executive leaders. You will be accountable for the long-term health, retention, and growth of your accounts, and for making sure every customer can clearly see the value Greenspace delivers. Your work will directly contribute to our mission of improving mental health outcomes while fostering a culture of collaboration and excellence.
What You'll Do
- Own your book of business. Be accountable for retention, renewal, and expansion outcomes across a portfolio of Enterprise customers, including accurate renewal forecasting and early identification of risk.
- Build executive relationships. Identify and engage executive sponsors, decision-makers, and operational champions. Lead Leadership
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