Facilitator, Health-Care Provider Education Delivery

About the position The Facilitator, Health-Care Provider Education Delivery facilitates U-First® education for frontline staff in long-term care. is a standardized, dementia training program that enhances the skills and knowledge of person-centred care practices of frontline care providers, supporting the development of a common knowledge base, language, values and approach to caring for people living with Alzheimer’s disease and other dementias. s health-care provider education delivery team, you are responsible for the direct delivery of the U-First® program to a health-care audience, as well as responding to participant inquiries and managing program registrations. You will maintain working relationships with past participants and long-term care home staff to support program uptake and ongoing participant engagement and success through the provincial community of practice. Master Trainers and the Provincial Coordinator, Community of Practice, to ensure smooth program delivery and continued quality improvement. In this role you report to the Manager, Health-Care Provider Education Delivery . Title: Facilitator, Health-Care Provider Education Delivery Contract: Temporary until September 30, 2027 (3 year grant-funded term position) Hours: Full time - 35 hours per week C. with access to a major airport (Fraser or Interior Health regions preferred) Facilitate a standardized dementia training program for frontline staff in long-term care across the province – in-person and live online through Zoom – adhering to the program’s facilitator standards. Work closely with the program coordinator to schedule training sessions and support program logistics, including liaising with in-person site contacts/vendors and sharing venue details. Ensure a successful learner experience by supporting learners from registration to training completion, including sending email reminders and follow-up communication. Provide ongoing support by phone or email to frontline long-term care staff who have completed the U-First program, as part of the U-First® community of practice. Support quality improvement initiatives and the development and facilitation of the U-First® community of practice deliverables, as needed. Participate in provincial and national U-First® community of practice activities, and the U-First® mentoring program, which offer ongoing support and learning opportunities, including bite-sized learning and discussion forums. Support ongoing evaluation of the health-care provider education program, ensuring adherence to evaluation and statistics procedures. Promote the health-care provider education program through outreach and awareness activities, such as through attending conferences or health-care provider events, as needed. Maintain confidential client files, including recording workshop attendance and interest holder engagement using Raiser’s Edge software. You have a relevant degree or diploma in a related field, or an equivalent combination of education, practical experience, and lived experience that equips you with the knowledge and skills needed for this role. Having worked in a not-for-profit environment is considered an asset and will help you better understand the needs of our community. You have 3-5 years of relevant experience in the health or social care sector with people living with dementia. You have experience in direct care roles with people living with dementia, such as in long-term care or adult day programs. You have excellent group facilitation skills and comfortable in delivering standardized education programs online or in person. You show a strong capacity for creating and nurturing trust with community partners and health-care providers. Technical qualifications Advanced working knowledge of the Microsoft Office suite of programs (Teams, Outlook, OneNote, Excel, Word, PowerPoint). Ability to work some evenings and weekends, as required. Ability to travel regularly within the service region, as well as occasionally to regional and provincial meetings. Knowledge of seniors’ services, long-term care and health care in B.C. is an asset Familiarity with contact relationship management systems (client databases) is an asset. Flexible work environment and hybrid work options. ~13 paid holidays, with an option to switch one holiday for a personal cultural preference. ~ Full health benefits, including a Health Care Spending