Catering & Conference Services Coordinator

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.
Join our team
Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto iscurrently looking for a talented and dynamic Conference Service Coordinator who shares our passion for excellence and who infuses enthusiasm into everything they do
About The Role
The Catering & Conference Services Coordinator provides administrative and operational support to the Catering and Conference Services team, contributing to the seamless planning and execution of conferences, social events, and group business. The role serves as an important liaison between clients, Catering and Conference Services Managers, and hotel operational departments, ensuring event details, documentation, guest requirements, and internal communications are handled accurately, professionally, and in a timely manner.
The coordinator also manages assigned room-only groups and supports larger and more complex programs, helping deliver a highly organized and personalized experience from turnover through event completion.

What You Will Bring
We are looking for individuals who possess a high level of professionalism and integrity while maintaining the confidentiality of the office. A good working knowledge of all MS systems; Word, PowerPoint, Excel, and Publisher are required. Working knowledge of Delphi and Opera is ideal. Applicants must also have an high attention to detail and the ability to multi-task in a fast-paced environment. Post secondary education is required. A positive attitude and a can-do approach to any task are essential

Preferred Qualifications & Skills

• 1-2 years previous Catering administrative experience in a fast-paced Sales/Catering & Conference Services, preferably within hospitality/hotel environment.
• Exceptional communication skills and command of English language
• Additional language a definite asset for career growth
  

Overview Of Job Functions

Client & Inquiry Management

• Provide telephone and email coverage for the Catering & Conference Services office, responding to client and guest enquiries and assigning new leads to the appropriate Catering Manager based on market segment.
• Monitor and manage incoming leads through MeetingBroker, Cvent, and other inquiry channels, ensuring timely follow-up and accurate assignment.
• Manage routine client correspondence, including confirmations, follow-ups, information requests, and collection of required event details.
  

Event & Catering Administration

• Create and maintain accounts and bookings in Delphi, ensuring accurate entry and ongoing maintenance of client, event, room block, and booking information across Delphi, Golden, Opera, and other applicable systems.
• Create, update, and distribute Banquet Event Orders (BEOs), Group Resumes, cost estimates, proposals,