Technical Specialist

Technical Specialist - Level 3 IT Specialist Join Startech’s StarCare Team Startech Business Systems Ltd. is seeking a highly skilled Level 3 IT Network Specialist to join our StarCare Team in Calgary. The ideal candidate will possess deep technical expertise, strong problem-solving abilities, and the confidence to take ownership of complex technical issues. At Startech, our 40-year legacy is built on providing top-tier IT services to clients who rely on us to design, implement, and maintain their IT infrastructure. We prioritize customer experience over revenue metrics, ensuring fair and strategic solution pricing. All our associates are valued equally, and this position will involve high-level technical problem-solving and management collaboration. As a Level 3 Technical Specialist , you will work closely with Tier 1 and Tier 2 Technical Analysts, reporting directly to the Technical Services Manager. You will be responsible for addressing advanced technical support issues, providing high-level customer service, and ensuring seamless IT operations for our clients. Location: Calgary Office, occasional onsite work required Work Hours: Monday to Friday, 8:00 AM – 5:00 PM Occasional after-hours and on-call support (scheduled/reactive) Advanced Technical Problem Solving Act as the escalation point for all issues beyond Tier 2 support. Take full ownership of complex technical challenges and critical business-impacting situations . Provide onsite support when necessary to ensure fast and effective problem resolution. Diagnose and resolve hardware, software, networking, and security issues efficiently. Collaborate with clients, vendors and Team members to plan, deploy, and support IT infrastructure . Assess risks and impacts when approving or rejecting change requests. Maintain a client-first approach , ensuring IT changes align with business needs. Professional & High-Quality Communication Act as a trusted technical advisor , clearly explaining solutions and best practices. Cross-Team & Emergency Support Assist with major outages, system failures, and emergency IT events. Support the Project Team in the implementation and deployment of new IT systems. Technical Expertise: FortiGate, Sophos (Site-to-Site VPN, SSLVPN configuration) Networking: Fortinet, Ubiquiti UniFi Network Infrastructure Windows Server: Active Directory, Group Policy, DNS, DHCP, File Services Microsoft 365: Virtualization: VMware, Hyper-V, Azure Virtual Desktop Storage & Database: NAS/SAN, ISCSI, Basic SQL Server Management Minimum 3-5 years of experience in a Senior or Level 3 IT Support role. Ability to troubleshoot complex IT issues independently and with a team. Demonstrated experience working in an MSP (Managed Services Provider) environment is an asset. Microsoft MS-900 and AZ-900 (or willingness to obtain within 6 months). Microsoft Certifications (e.g. AZ-500, AZ-800/801, MD-102), CompTIA (Network+, Server+, Cloud+), CCNA, ITIL Foundation. Additional Assets: ~5+ years of Canadian IT experience preferred. ~ Degree or diploma in Computer Science, Information Technology, or related field . ~ Competitive Salary & Benefits Package We support your career growth with training and certification guidance and assistance. Inclusive Team Environment: Join a team that values collaboration, diversity, and innovation. Social & Networking Events: Work with a great team and enjoy events that foster community and fun. Startech is a leading IT Managed Services Provider with operations in Calgary, Edmonton, and EU . We are dedicated to delivering world-class IT solutions while fostering a collaborative and client-first culture. Our mission is to ensure that every client experiences exceptional, reliable, and forward-thinking IT support . If you are a technical expert with a passion for solving complex IT challenges, we want to hear from you.