Enterprise customer success manager
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Reports to: Head of Customer Support & Success
About Us
Trolley is the payouts platform for the internet economy. Our mission is to unlock the global economic opportunity of the internet by building a truly borderless payouts ecosystem. Through our platform and API, Trolley enables businesses to pay people anywhere in the world, supporting creators, on‑demand workers, and suppliers at scale. Companies rely on Trolley as mission‑critical infrastructure to automate payouts, collect tax and banking information, and reduce fraud and risk, all in one place. Today, Trolley is the trusted payouts solution for hundreds of businesses, including Canva, Sound Cloud, and Envato. We've processed millions of payments globally, helping creators, artists, and suppliers get paid quickly, securely, and with confidence. As we continue to grow, we're looking for a customer‑focused technical expert who is passionate about building strong client relationships, solving complex challenges, and helping customers realize the full value of the Trolley platform. This role can be based in Montréal, Toronto, or Halifax , working in a hybrid environment alongside our collaborative and globally distributed team.
What You'll Do
Own and manage a portfolio of high‑value and complex customers and act as their strategic business partner.
Deliver a world‑class customer experience to your customers and evangelize the benefits and value of our solutions.
Develop and maintain strong relationships with customers, becoming a trusted advisor and advocate for their success.
Become a solution expert to instate a high level of customer confidence in you and our Trolley solutions.
Gain a deep understanding of our customers’ operational workflows and use cases to provide more tailored and impactful client guidance.
Gain deep industry knowledge in end‑to‑end
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