Field Service Manager

5 days ago

Vancouver, Canada Quench Canada, Inc. Full time

About the RoleQuench Canada is seeking a key contributor to join our team as a full time Field Service Manager, reporting to the Director of Field Service & Supply Chain. The Field Service Manager will be responsible for general customer management, installations and lead a team of Field Service Technicians. The FSM will also ensure timely and exceptional service is deployed to all our customers in their region.Key ResponsibilitiesEffective execution of all proactive and reactive services, including preventative maintenance, equipment installations, and on-site repairs.Provide continued technical training for all Field Service Technicians under their purview.Maintain and manage inventory at the branch level, including accurate data entry into perpetual inventory system.Maintain detailed records of service activities, including job orders, client interactions, and equipment status with the ERP system.Analyze service data to identify trends and areas of improvementEnsure all field service operations are conducted in accordance with health and safety policies & regulations.Manage staffing levels and needs for their given region, including but not limited to, employee relations, hiring, & onboardingCollaborate with peers and other managers, as part of the leadership team, to ensure the success of all cross-functional initiativesAccountable for the achievement of KPIs and productivity goals set for their teamSupport the Director of FS & SC on various FS & SC initiativesQualificationsBachelor’s degree in business management, or equivalent experience in operations, logistics, warehouse management.2-4 years of progressive experience overseeing a field operations team requiredDeveloping and implementing innovative strategies to optimize operational efficiency and customer satisfaction.Strong leadership and team management skills requiredValid driver’s license in good standingForklift Certified preferredExperience with Microsoft Office Suite with intermediate to advance knowledge in excelAdditional InformationApplicants must be legally authorized to work permanently in the country of postingFinal candidate must successfully complete a criminal background checkAbout QuenchQuench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit CulliganFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit as OneCustomers come firstCommitment to InnovationCourage to do what's rightConsistently deliver exceptional results

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