Sales Associate

About the Job

At Mkt, great design should feel approachable. As a Sales Associate, you'll help customers discover contemporary furniture, lighting, rugs, and décor that reflect their personal style. Every day is an opportunity to build meaningful relationships, provide thoughtful design guidance, and create an exceptional luxury shopping experience in one of Toronto's premier home furnishing destinations.

This opportunity is ideal for someone who:

• Enjoys building genuine relationships with customers and creating memorable shopping experiences
• Has experience in luxury retail, furniture, fashion, hospitality, or consultative sales
• Is motivated by achieving sales goals and earning uncapped commission
• Has a passion for interior design, home décor, and contemporary lifestyle brands

What You'll Do

Deliver an Exceptional Client Experience

• Welcome every client into the showroom with a warm, personalized approach
• Understand each customer's style, lifestyle, and project needs to recommend thoughtful product solutions
• Guide clients through the complete sales journey, from initial consultation through delivery and follow-up
• Build lasting relationships that encourage repeat business and referrals

Drive Sales Performance

• Meet and exceed individual monthly and annual sales goals
• Build your own client portfolio through exceptional service, proactive follow-up, and relationship building
• Confidently sell across multiple luxury furniture, lighting, décor, and accessory categories
• Identify opportunities to maximize each sale through complementary product recommendations

Showroom Excellence

• Maintain an inviting, beautifully presented showroom that reflects the Mkt brand
• Assist with merchandising updates, floor moves, and seasonal displays
• Ensure product knowledge remains current through ongoing training and product launches
• Support promotional events, new collection launches, and in-store activations

Client Follow-Up & Sales Administration

• Maintain accurate customer records and sales activity within Salesforce CRM
• Follow up on quotes, orders, and customer inquiries in a timely manner
• Manage sales opportunities from initial consultation through final delivery
• Collaborate with internal teams to ensure an exceptional customer experience throughout the purchasing process

What You Bring

Experience

• 3-5+ years of experience in luxury retail, furniture, home furnishings, fashion, or consultative sales
• Proven success achieving or exceeding sales targets in a commission-based environment
• Experience creating exceptional customer experiences and developing repeat clientele

Skills & Attributes

• Passion for design, interiors, and helping customers create beautiful spaces
• Outstanding communication and relationship-building skills
• A polished, professional, and customer-first approach
• Self-motivated, goal-oriented, and comfortable working in a fast-paced retail environment
• Strong organizational skills with excellent attention to detail
• Comfortable navigating high-value sales with confidence and professionalism

Technical Skills

• Experience using CRM systems (Salesforce experience is an asset)
• Comfortable learning new retail and sales technologies

Nice to Have

• Experience in luxury furniture, home décor, or interior design
• Knowledge of contemporary furnishings, textiles, lighting, or accessories
• Existing network within the design or luxury retail community is considered an asset

Perks & Benefits:

Compensation:

• Guaranteed earnings during your onboarding period, with uncapped commission potential as your portfolio grows.
• RRSP Matching & Referral Bonuses

Health & Wellness:

• Comprehensive health benefits, including medical and dental coverage, Monthly Medical Appointment Hours, Employee Assistance Program

PTO

• Vacation Days, Sick Days, Personal Days

Life:

• Company Social Events, Perkopolis, Discounts on Furniture, AD&D + LTD, Free parking
• Ongoing career development and opportunities for professional growth within a design-dr