Manager, LTC Workforce Strategy
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Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $96,900 - $136,800 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description: The manager translates approved demand into hiring, onboarding, governance, and delivery outcomes, coordinating business stakeholders, hiring managers, HR, vendors, procurement, and TD India leadership to support LTC growth. The role oversees demand, BOT fulfillment, workforce planning, reporting, governance, and operational readiness.
KEY ACCOUNTABILITIES:
GCC Workforce Fulfillment
- Manage fulfillment from approved demand through onboarding.
- Partner with Cognizant and internal teams to remove delivery blockers.
- Track targets, identify gaps, and implement corrective actions.
Demand Intake & Governance
- Coordinate demand reviews, prioritization, and GCC suitability.
- Advance approved requests through governance and funding.
- Maintain dashboards and report pipeline health, risks, and performance.
Executive Reporting & Business Operations
- Prepare executive updates, forecasts, dashboards, and business reviews.
- Track hiring against business-case commitments.
- Convert performance data into workforce insights and recommendations.
Stakeholder & Vendor Management
- Serve as the contact for business stakeholders and hiring managers.
- Coordinate HR, procurement, risk, legal, onboarding, and vendor teams.
- Lead performance reviews, track actions, and elevate risks with solutions.
GCC Program Support
- Support LTC operating-model expansion and BOT-to- GCC transition readiness.
- Contribute to workforce, annual, capability, and transition planning.
- Maintain program documentation, governance materials, and procedures.
EXPERIENCE & EDUCATION
- Undergraduate degree or Technical Certificate
- Graduate degree, preferred
- 7+ years relevant experience
- Vendor Management
- 5-7 years in Program management, workforce planning preferred
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest