Communicative Disorders Assistant/ Hearing Aid Technician

Communicative Disorders Assistant/ Hearing Aid Technician

SCOPE

Reporting to the Regional Manager, the Communicative Disorders Assistant (CDA)/ Hearing Aid Technician (HAT) is responsible for performing specialized tasks in client management, working under the direct supervision and direction of a licensed Audiologist or Hearing Aid Practitioner/Hearing Instrument Specialist/Hearing Instrument Practitioner (HCP). This primarily includes working with hearing aids and other assistive listening devices (ALDs). CDA/HATs will promote and build relationships with individuals, citizen groups and other organizations at a clinic and community level, including clean and check clinics and screenings at Community Events at Retirement Residences and Senior Centers

SUCCESS CRITERIA

• Enhance growth in clinic’s revenue including sales of hearing aids, ALDs, and other products/services by enabling HCP to focus on revenue generating activities.
• Reduce the number of follow up appointments with clients by advising and counseling them on proper care of their h/aid at time of fitting.
• Supporting clinic front end and administrative operations as needed.

OPERATIONAL/FUNCTIONAL

HEARING AID RELATED ACTIVITIES:

• Clean/check of hearing aids and minor in-house repairs of hearing aids such as receiver changes, BTE tubing changes, etc. (NOTE: hearing aids outside of warranty that need receiver changes require the HCP to verify the hearing aid is functioning properly after the receiver change).
• Conduct hearing aid orientation sessions, educating clients on basic usage, care, volume adjustment, and connectivity with apps and accessories (insertion, removal, adjusting volume, connecting to apps and accessories, etc.).
• Explain Terms of Sale, covering return policies, manufacturer repair warranties, and loss/damage warranties, etc.to client
• Verify hearing aid settings in Noah after manufacturer repairs under the supervision of a licensed professional.
• Perform electroacoustic analysis of hearing aids as required, under the supervision of a licensed professional.
• Prepare hearing aids for fitting, including attaching receivers, charging rechargeable models, and pairing with wireless accessories (e.g., TV adapter, connect clip).
• Demonstrate and sell ALDs, batteries, and other specialized products.
• Conduct retests and hearing screenings not related to hearing aid sales under the supervision of a licensed professional.
• Follows good safety and infection control protocols

MISCELLANEOUS DUTIES:

• Assist with Client Service Associate (CSA) duties as required.
• Manage basic paperwork such as repair forms, online portals for manufacturers, terms of sale agreements, and warranty information.
• Maintain inventory of clinical supplies.
• Stay informed about marketing activities and participate as needed.
• Explore outreach opportunities such as presentations or regular clean/check sessions at retirement homes.
• Provide excellent client service, fostering positive public relations.
• Adhere to safety and infection control protocols.
• Maintain confidentiality of client and business information.
• Perform other miscellaneous duties as assigned.

REQUIREMENTS, BEHAVIORS, & CONSIDERATIONS

• Excellent communication and interpersonal skills for effective interaction with clients and colleagues.
• Ability to work collaboratively within a team environment, contributing to clinic success.
• Secondary School Graduation Diploma with two years of post secondary education and a one year Communicative Disorders Assistant graduate certificate (nice to have)
• Adherence to Demant Values:
  • We create trust – We value the opinions of our clients and colleagues. We promote a work environment based on inclusion, honesty, integrity and respect. We always keep our promises.
  • We are team players – We collaborate and network effectively across the whole organization. We take initiative and help each other to achieve our ambitious goals.
  • We create innovative solutions – We challenge ourselves to improve and find new, value-adding solutions. We are curious to share ideas and insights to increase our collective innovativeness.
  • We apply a can-do-attitude – We always look for opportunities to win the business and do our best to add value to our clients. We find solutions and act.

ACCOMMODATIONS

HearingLife Canada is committed to a diverse and inclusive workplace. HearingLife Canada is an equal opportunity employer and does not discriminate on the