Sr. Program Manager, On Road Staffing

1 week ago

Mississauga, Canada Amazon Full time

The Senior Program Manager of Field Funnel Ops (FFO), ORS is an omni-purpose role that is cross-functionally strategic, analytical, and innovative. The scope of impact spans US and Canada, directly supporting Delivery Service Partners (DSPs). This role requires a tenacious individual with the ability to influence functional stakeholders from within Operations. The program manager oversees the mid-term execution, strategy, and vision of the FFO, driving both operational and programmatic excellence.


The incumbent of this role thrives at working in ambiguous environments, managing DSPs that span across 15+ stations. The incumbent understands performance management tactics and techniques and has a passion for developing their team.


This successful individual has a proven work ethic to lead a team, deliver desired results, outstanding communication skills, and drives towards simple, scalable solutions to solve challenging and complex problems. The regional manager manages unique and complex deliverables and tactically quick-turn projects while demonstrating exceptional business judgment while constantly innovating and improving business operational deliverables, suggesting new ideas and best practices to iterate and improve the business with a frugal and think big approach. This role is responsible for diving deep into processes, understanding current capabilities and limitations, and making critical judgment decisions about how to handle stakeholder requests. They think long-term and are willing to sacrifice short-term gains for the bigger picture.


Key Job Responsibilities
  1. Work cross-functionally and across geographies with stakeholders at all levels to support tools, programs, and initiatives.
  2. Have a rigorous approach to problem solving and analytics, as well as produce, interpret, and draw conclusions from data.
  3. Use project management tools and skills to manage medium to large scale content development and training projects.
  4. Enhance and foster innovation with measurable attributes to monitor success amidst each project and deliverable within ORS Field Funnel Operations.
  5. Own the deployment of critical programs supporting DSP driver capacity and candidate onboarding.
  6. Deliver DSP launch programs across all stations within an AMZL, AMXL, and RSR region.
  7. Work backwards from the customer to develop, deploy, and scale programs to support DSP owners and field leaders to build driver pools and deliver a best-in-class onboarding experience.
  8. Support DSPs at new station launches, DSP’s at existing sites, and peak volume ramps.
  9. Collaborate with field leadership, DSP owners, capacity planning, and business coaches to make data-driven strategy decisions.
  10. Build the year-round strategy, launch strategy, and peak hiring plans for stations and DSPs in the region.
  11. Execute strategy to deliver driver counts needed to meet year-round capacity needs.
  12. Provide an onboarding experience matching DSP and station needs, reducing the dwell time of candidates and improving the conversion of candidates through the onboarding lifecycle.
  13. Develop business understanding of key stations and geographic variation to support overall strategy.
  14. Move between strategy and execution on a daily basis, iterating and innovating the acquisition and experience for Delivery Associates, improving the onboarding experience for new drivers and DSP owners.
  15. Conduct weekly data analysis to support senior leaders in the region to identify forward-looking capacity risks.
  16. Identify gaps in driver capacity at a station level and work with stakeholders to address proactively.
  17. Provide support for all launching DSPs, coordination of hiring needs for DSPs.
  18. Work with community and affinity partnerships in the region to develop unique and innovative solutions for hard-to-hire markets, establish contingency plans to address and prevent gaps in key markets.

*Travel expectations for this role are dependent on business needs and could be up to 50% of the time during High Volume Events and RTO policy of 3 days/week on-site applies.


A Day in the Life

Our team exists to meet the needs of our customers by ensuring DSPs have the DA resources available to meet the capacity needs of the Amazon NA Network. We tirelessly work to bring the required candidates to at-risk DSPs to ensure customer promise fulfillment. We help to solve the DSP network gaps by providing solutions to solve towards the Okami route targets. We will prioritize long-term solutions that scale but we will create interim fixes and quickly pivot to data, resources, and teams that create scalable solutions for the entire network. We will empower OTR & BCs to understand hiring gaps and provide data/tools to have meaningful conversations with DSPs.


About the Team

The Field Funnel Operation (FFO) Pillar's Mission is to provide Onboarding Operational Excellence for Amazon Delivery Service Partners (DSPs). This will be accomplished through the implementation of standardization and centralization of processes and mechanisms that will provide increased efficiency and efficacy in support for DSP staffing needs.


FFO’s Vision is to become the trusted staffing partners of DSPs, providing the preferred onboarding source for DSPs Delivery Associates (DA)s.


Minimum Requirements
  1. 5+ years of program or project management experience.
  2. Experience using data and metrics to determine and drive improvements.
  3. Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  4. 2+ years of driving process improvements experience.
  5. Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.


The base salary for this position ranges from $84,400/year up to $141,000/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

#J-18808-Ljbffr

  • Staffing Recruiter

    3 weeks ago

    Mississauga, Ontario, Canada Talencore Staffing Full time

    Job SummaryTalencore Staffing is seeking a skilled Staffing Recruiter to join our team. As a key member of our recruitment team, you will be responsible for identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and advising job applicants on employment requirements and terms and conditions of...

  • Sr Data Architect

    2 months ago

    Mississauga, Canada Apex Systems Full time

    Job#: 2035801 Job Description: Sr Data Architect Apex Systems is a global IT services provider, and our staffing practice has an opening for a Sr Data Architect with 5+ years’ experience as a DBA/ ETL Developer and or Data Architect with a focus on data modelling, with strong knowledge with Post

  • Strategic Staffing Specialist

    6 days ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    About the RoleWe are seeking a highly skilled Strategic Staffing Specialist to join our team at TM Staffing Solutions.The ideal candidate will possess excellent administrative skills, strong communication abilities, and a keen eye for detail.Job DescriptionAdminister staff consultation and grievance procedures to ensure a fair and respectful work...

  • Road Battery Maintenance Technician

    3 weeks ago

    Mississauga, Ontario, Canada Spartan Staffing Solutions Full time

    Job Title: Road Battery Maintenance TechnicianJob Summary: Spartan Staffing Solutions is seeking a skilled Road Battery Maintenance Technician to join their team in Mississauga.Responsibilities:* Educate customers on charger operations and proper procedures* Repair batteries at customer sites* Make adjustments to batteries and charger settings to prolong...

  • Road Battery Maintenance Technician

    3 weeks ago

    Mississauga, Ontario, Canada Spartan Staffing Solutions Full time

    Job Title: Road Battery Maintenance TechnicianJob Summary:Spartan Staffing Solutions is partnering with a leading Material Handling Equipment rental and sales company to find a skilled Road Battery Maintenance Technician for their team in Mississauga. As a key member of the team, you will be responsible for ensuring the operational integrity and condition of...

  • Road Battery Maintenance Specialist

    3 weeks ago

    Mississauga, Ontario, Canada Spartan Staffing Solutions Full time

    Job Title: Road Battery Maintenance TechnicianJob Summary:Spartan Staffing Solutions is partnering with a leading Material Handling Equipment rental and sales company to find a skilled Road Battery Maintenance Technician for their team in Mississauga. As a key member of the team, you will be responsible for ensuring the operational integrity and condition of...

  • Recruitment Officer

    3 weeks ago

    Mississauga, Ontario, Canada SP MANPOWER STAFFING SERVICES Full time

    Job Title: Recruitment Officer - Staffing SpecialistJob Summary: We are seeking a highly skilled Recruitment Officer to join our team at SP MANPOWER STAFFING SERVICES. As a Recruitment Officer, you will be responsible for identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and advising job applicants...

  • Manager, Sr&ed

    6 months ago

    Mississauga, Canada Ryan, LLC Full time

    Job Summary The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then assisting the SR&ED Director in defending those credits when necessary in the context of a review by the Canada Revenue Agency (CRA). The work is project-based and...

  • Recruitment Officer

    3 weeks ago

    Mississauga, Ontario, Canada SP MANPOWER STAFFING SERVICES Full time

    Job SummaryWe are seeking a highly skilled Recruitment Officer to join our team at SP MANPOWER STAFFING SERVICES. The successful candidate will be responsible for identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and advising job applicants on employment requirements and terms and conditions of...

  • Benefit Program Specialist

    2 months ago

    Mississauga, Ontario, Canada InsureTalent Staffing Full time

    About the RoleWe are seeking a highly motivated Benefit Representative to join our team at InsureTalent Staffing. As a Benefit Representative, you will work with clients to understand their needs and provide tailored solutions to meet their goals.Key Responsibilities:Develop and maintain strong relationships with client accountsIdentify and capitalize on...

  • Benefit Program Specialist

    2 months ago

    Mississauga, Ontario, Canada InsureTalent Staffing Full time

    About the RoleWe are seeking a highly motivated Benefit Representative to join our team at InsureTalent Staffing. As a Benefit Representative, you will work with clients to understand their needs and provide tailored solutions to meet their goals.Key Responsibilities:Develop and maintain strong relationships with client accountsIdentify and capitalize on...

  • Staffing Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Staffing Coordinator Job DescriptionWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at Delta Shutters Inc.Key Responsibilities:Identify current and prospective staffing requirements to ensure a smooth workflowPrepare and post job notices and advertisements to attract top talentScreen and evaluate applicants to...

  • Sr&ed Technical Manager

    5 months ago

    Mississauga, Canada Ryan, LLC Full time

    Job Summary The Scientific Research and Experimental Development (“SR&ED”) Manager (“Manager”) is responsible for assisting clients in identifying and claiming SR&ED tax credits and then assisting the SR&ED Director in defending those credits when necessary in the context of a review by the Canada Revenue Agency (CRA). The work is project-based and...

  • Staffing Coordinator

    2 months ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Job SummaryWe are seeking a skilled Staffing Coordinator to join our team at Delta Shutters Inc. The successful candidate will be responsible for identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and advising job applicants on employment requirements and terms and conditions of employment.Key...

  • Talent Acquisition Specialist

    1 day ago

    Mississauga, Ontario, Canada TM Staffing Solutions Full time

    Job DescriptionWe are seeking a highly skilled Talent Acquisition Specialist to join our team at TM Staffing Solutions. As a key member of our recruitment team, you will be responsible for attracting, selecting, and onboarding top talent to support the growth and success of our organization.Responsibilities:Administer staff consultation and grievance...

  • Staffing Coordinator

    2 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Staffing Coordinator Job SummaryWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at Delta Shutters Inc. As a Staffing Coordinator, you will play a crucial role in identifying current and prospective staffing requirements, preparing and posting notices and advertisements, and collecting and screening applicants.Key...

  • Staffing Coordinator

    5 months ago

    Mississauga, Canada Delta Shutters Inc. Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years **Tasks**: - Identify current and prospective staffing requirements - Prepare and post notices and advertisements - Collect and screen applicants - Advise job applicants on employment requirements and terms...

  • Staffing Coordinator

    1 month ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Job Title: Staffing CoordinatorWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at Delta Shutters Inc.Key Responsibilities:Identify current and prospective staffing requirements to ensure seamless operationsPrepare and post job notices and advertisements to attract top talentScreen and evaluate applicants to find...

  • Staffing Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Job Title: Staffing CoordinatorWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at Delta Shutters Inc.Key Responsibilities:Identify current and prospective staffing requirements to ensure a smooth workflowPrepare and post job notices and advertisements to attract top talentScreen and evaluate applicants to determine...

  • Staffing Coordinator

    4 weeks ago

    Mississauga, Ontario, Canada Delta Shutters Inc. Full time

    Job Title: Staffing CoordinatorWe are seeking a highly organized and detail-oriented Staffing Coordinator to join our team at Delta Shutters Inc.Key Responsibilities:Identify current and prospective staffing requirements to ensure a smooth workflowPrepare and post job notices and advertisements to attract top talentScreen and evaluate applicants to determine...