Bedrock Ai Lead Support Engineer
1 day ago
québec, Canada
Giatec Scientific Inc.
Full-time
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Join Giatec’s Bedrock team as a Lead Support Engineer, focusing on AI and operational improvements. Ideal for an innovative engineer ready to lead in a technology-driven environment.
This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.
Key Responsibilities:
• Build and supervise AI agents for issue handling
• Own engineering support escalations from customers
• Monitor application health and performance metrics
• Define and lead on-call support standards
• Automate manual processes in CI/CD delivery
Requirements:
• 5+ years of relevant engineering experience
• Familiarity with AI coding tools and systems
• Strong troubleshooting skills across tech environments
• Background in monitoring and observability tools
• Clear and effective written communication abilities
Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.
This role is essential in maintaining the Giatec 360 platform, combining hands-on engineering with AI agent creation. You will be responsible for monitoring system health, resolving escalated support issues, and driving automation within the CI/CD pipeline. Mentoring team members will also be a key part of your leadership responsibilities.
Key Responsibilities:
• Build and supervise AI agents for issue handling
• Own engineering support escalations from customers
• Monitor application health and performance metrics
• Define and lead on-call support standards
• Automate manual processes in CI/CD delivery
Requirements:
• 5+ years of relevant engineering experience
• Familiarity with AI coding tools and systems
• Strong troubleshooting skills across tech environments
• Background in monitoring and observability tools
• Clear and effective written communication abilities
Shape the future of concrete technologies by enhancing Giatec’s support operations and customer experience.