Bilingual Group Customer Service Representative
1 week ago
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to join our Group Operations team Why pursue this opportunity Our mission - make insurance, investments and benefits simple, fast and easy for our customers. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of. Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers. What you’ll be working on Delivering service excellence by providing personal, accurate, professional, courteous resolution of inquiries from: Members, Plan Administrators, Advisors, Providers and Healthcare providers; Utilizing internal processes to creatively provide solutions and resolution and minimize escalations Responsible for maintaining positive and the highest quality customer interactions Reviewing insurance policies and ensuring service inquiries are answered empathically and within policy boundaries Responsible for meeting and or exceeding individual performance targets as they relate to the business units’ customer service targets Providing immediate and ongoing support for all digital platforms Claim processing – customer experience, one call resolution Ownership of client interaction from beginning to the end Apply training for different processes, products, initiatives Documenting exceptions and escalations with details to ensure that internal stakeholders are aware of circumstances Please note: Due to the nature of this position, you will be required to work shifts outside of business hours which may vary weekly. What we’re looking for you to have Bilingualism in French/English is strongly preferred Highly coachable attitude and working well within a team environment Ability to research, investigate, analyze and present information clearly to a variety of audiences Ability to prioritize and balance multiple tasks Clear writing, listening and verbal communication skills Attention to detail/accuracy Well-developed analytical and problem resolution skills Active listening and empathy skill Ability to navigate multiple screens and programs at the same time Previous experience working with customers or under pressure Experience in a team setting either career or personal College or University education If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada. Beyond the salary For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes: Competitive salaries with annual pay increases Annual bonus program, which recognizes both strong company performance and individual contributions Competitive uncapped commission for sales positions A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health
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Customer Service Representative
2 days ago
Canada the Customer Service Representative job Full time $45,000 - $57,000 per yearWhat you'll need to succeed as a Customer Service Representative at XPOMinimum qualifications:2 years of customer service experienceStrong computer, typing and 10-key skills Experience with Microsoft Office Available to work a variety of shifts, including days, evenings, nights and weekendsPreferred qualifications:Transportation experienceExcellent verbal...
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Bilingual Group Customer Service Representative
3 weeks ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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Bilingual Group Customer Service Representative
3 weeks ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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Bilingual Group Customer Service Representative
3 weeks ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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Bilingual Group Customer Service Representative
4 weeks ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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New Canada, Ns Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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New Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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New Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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Bilingual Group Customer Service Representative
2 weeks ago
New Canada, NS Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
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New Canada, NS Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Bilingual Group Customer Service Representative Location: Remote - Canada Empire life is looking to hire a Group Bilingual Customer Service Representative to...
