Guest Service Agent
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As a Guest Service Agent at AC Hotels by Marriott Ottawa Downtown, you will be the first point of contact for guests, delivering a seamless, sophisticated, and welcoming experience that aligns with AC Hotels' European-inspired hospitality. You will handle check-ins, check-outs, guest inquiries, and reservations while ensuring exceptional service at all times. Your role is crucial in creating a refined and effortless guest experience.
The hourly rate for this position is $23.99.
CANDIDATE PROFILE
Education and Experience
- High school graduation or equivalent required.
- Previous experience in front desk, customer service, or hospitality is an asset.
- Knowledge of hotel reservation systems (e.g., Opera, Fosse, Marriott GXP) is preferred.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred:
- Ability and willingness to work flexible shifts, including weekends, holidays, and overnight shifts.
- Bilingual capabilities (English and French) are an asset.
- Excellent interpersonal and communication skills.
- Capability to communicate in both English and French
- A guest-focused mindset with a passion for delivering exceptional service.
Physical Requirements:
- Ability to stand and walk for extended periods, up to 8 hours per shift.
- Ability to lift and carry up to 25 lbs as needed.
- Requires writing, standing, sitting, walking, repetitive motions, listening, and visual acuity.
- Manual dexterity to operate front desk and office equipment.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Guest Service & Operations:
- Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
- Employ the LEARN approach towards resolving guests concerns to their satisfaction.
- Provide detailed information about hotel amenities, local attractions, and services.
- Handle guest requests and concerns promptly, ensuring satisfaction and resolution of issues.
- Assist guests with transportation arrangements, reservations, and special requests.
Front Desk & Reservations Management:
- Process room reservations, modifications, and cancellations efficiently.
- Follow the department checklist to ensure tasks are completed effectively.
- Maintain accurate guest records, ensuring correct billing and
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