Client Services Engagement Manager
3 hours ago
Moore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed customer expectations and drive success. The Client Services Manager plays an integral role in serving customers and providing support to our Service, Admin, Sales and Operations teams. This highly motivated, enthusiastic individual is responsible for managing a team whose mandate is to provide dependable and responsive service to our valued clients. This role involves training, developing, coaching, problem solving, engaging, measuring, and actively managing the Client Services team. The Client Services Manager will execute the above duties while maintaining an active role in the day-to-day operations of the department. The Client Services Manager will participate in strategic initiatives to support the company’s continuous profit model while delivering on its value statement to provide an exceptional customer experience. Results and performance driven. Demonstrate and exemplify Moore Packaging’s Core Values. Ability to motivate and inspire staff to meet and exceed personal and team goals as well as the goals and objectives of the company. Ability to effectively manage projects and complete them in a timely, accurate and cost-effective manner. Ability to effectively conduct root cause/failure analysis and related investigations and then develop and lead corrective action implementation process. Familiarity with a formal Quality Management System such as ISO is an asset. Excellent organizational, time management, problem solving and conflict resolution skills. Advanced understanding of ERP system software and Microsoft Office suite. Demonstrate a customer-oriented mindset but also operate with the company’s best interests in mind Active Management Collect and analyze performance data, produce reports, identify variances, collaborate to problem solve to achieve requirements. Address performance concerns as they arise and provide active coaching to resolve and improve. Conduct formal performance appraisals. Training Develop and lead training on specific topics or best practices to enhance team knowledge and performance. Provide instruction and training on operating systems and daily guidance on responsibilities. Identify gaps in training offering and implement new tools and resources as needed. Liaison with Sales and Production, involve CSRs where required to effectively respond to customer’s needs. Collaborate with all departments, provide support as needed. Provide support and backup where needed. Monitor Project Manager daily – address variances. Participate in PreFlight/Debrief meetings for high risk / high value items. When customer issues arise, support the CSRs with coaching and guidance and provide issue remediation strategies; serve as escalated point of contact where required. Minimum 5 years proven experience in a client services or customer service management role. Experience in manufacturing, preferably paper packaging or similar sector is preferred. Proficiency in English is required. Post-secondary diploma or degree in business related field of study. If you are passionate about providing outstanding client service and have the skills necessary to lead a team effectively, we encourage you to apply for this exciting opportunity.
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Client Engagement Representative
1 week ago
Barrie, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
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Client Services Manager
4 weeks ago
Barrie, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
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Manager, Client Services
2 weeks ago
Barrie, Canada Sephora Full time**Job ID**: 241837 **Store Name/Number**: ON-Park Place Barrie (1558) **Address**: 24 North Village Way Unit 1, Barrie, ON L4N 6PS, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and...
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Manager, Client Services
13 hours ago
Barrie, Canada Sephora Full time**Job ID**: 232191 **Store Name/Number**: ON-Georgian (0594) **Address**: 509 Bayfield St., Barrie, ON L4M 4Z8, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **You’ll love working here** As the Manager, Client Services & Experience, you will be responsible for managing all aspects of the sales experience and all services,...
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Client (Clinical) Services Supervisor
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Barrie, Canada Kinark Child & Family Services Full time**Job Description**: Reporting to the Clinical Services Manager, the Client Services Supervisor will be responsible for providing clinical, and quality improvement support as well as implementation of agency policies, procedures and initiatives to programs in Simcoe region. The Client Services Supervisor will be a member of the Simcoe management team. Our...
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Client Services Manager
4 weeks ago
Barrie, ON, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
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Client Services Manager
4 weeks ago
Barrie, ON, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
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Client Services Manager
1 week ago
Barrie, ON, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
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Client Services Manager
1 day ago
Barrie, ON, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
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Client Services Manager
21 hours ago
Barrie, ON, Canada Moore Packaging Corporation Full timeMoore Packaging Corporation specializes in Intelligent Corrugated Packaging Solutions, offering a diverse line of products and services to help customers compete in the global marketplace. From humble beginnings in 1979, Moore Packaging has grown to a team of over 250 employees, focusing on speed to market, quality assurance, and proven systems to exceed...
