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Application Development Analyst, or Senior Analyst

2 weeks ago

Canada PureFacts Financial Solutions Full time
About the Company PureFacts Financial Solutions is the de facto market leader in Revenue Management and is on an exciting journey to build a world class platform and team. At PureFacts, we are rapidly growing and on a mission to create meaningful, differentiated wealth solutions that help people live their best life. We use artificial intelligence, big data, and the latest technologies, along with our industry expertise, to help firms grow revenue, reduce costs, manage risk, and delight their customers. Combined with our solutions and loyal clients, our hungry, humble & smart team is a cornerstone to our growth. In addition to our highly valued wealth solutions, we are committed at PureFacts to help create a better life for all. We are focused under our corporate citizenship arm of PurePossibilities to provide food, shelter, education and employment for the less fortunate, enabling one step at a time a leg up for all.

We believe in a six-stakeholder model where employees, clients, partners, the community, the environment and the shareholders are beneficiaries of the business. In summer 2024, we announced a partnership with GrowthCurve Capital as a majority investor and are planning to 4-10x our business in the coming 3-5 years. If that sounds like you and you want a seat on the rocket ship, then join us at PureFacts

As Senior Application Analyst, you will have the opportunity to build relationships and create meaningful experiences with PureFacts clients. Do you find joy in understanding your client's business and help them best optimize their solutions to meet their business vision? PureFacts is looking for someone who has experience in technical support, account management, and client service in a Wealth Management environment.

Not only will you be directly responsible for keeping PureFacts' clients happy and productive, ensuring they have the best possible experience, but you will also spend time working with the product development team to share client feedback and insights and to test new features before release, to help us build the best possible product for our clients. Bonus points if you're able to communicate in French

Act as a senior technical support agent, driving customer satisfaction through expert troubleshooting and issue resolution.

Serve as the primary point of contact for technical escalations, collaborating with Level 2 (infrastructure) and Level 3 (product engineering) teams.

Investigate, resolve, and report on incoming technical support inquiries, ensuring prompt and professional service including writing and optimizing complex SQL queries for troubleshooting.

Develop and maintain knowledge base articles, technical troubleshooting guides, and best practices.

Lead knowledge-sharing sessions and mentor junior team members to enhance team expertise.

Serve as technical liaison between Customer Support and specialized teams.

Participate in client technical discussions, providing in-depth explanations and recommendations.

Review all technical support related processes and documentation, identify patterns in recurring issues and propose solutions for continuous improvement

5+ years experience in a Technical Support role

~ Strong SQL Knowledge

~ Broad knowledge of virtual environments

~ Proven experience with troubleshooting and diagnosing problems (Stored Procedure, extJS, SSRS, SSIS)

~ Writing commands and workflow processes

~ ITIL would be considered an asset

Flexible work environment

Wellness programs & great employer benefits (includes dental+ vision +massage, etc.)

GoodLife membership corporate discount

PureFacts is an equal opportunity employer, which values, respects and leverages the competences and differences of employees and job applicants from diverse backgrounds to help us meet our company goals while helping you meet your career goals. We welcome all applicants and encourage individuals who identify with any of the protected grounds under the human rights legislation to apply to any open role.

Please advise the PureFacts recruiter if you require an accommodation at any time during the recruitment process, including disability-related accommodations. There are lots of resources on my profile to help you be successful in the application and interview process.

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