Receptionist / Base Appointment Booker – Evenings & Weekends

We are looking for a Receptionist / Base Appointment Booker to join our Out of Hours service on a permanent part time basis.

What is the role?

• You will assist as a receptionist / base appointment booker to allow for the flexibility of the service.
• You will be responsible for making calls to patients to arrange their appointments for them to be seen at one of the bases across Suffolk.
• You will work closely with the clinical staff to ensure a satisfactory face to face Out of Hours service is provided.

You will work within our Out of Hours service, which is run by Suffolk GP Federation, a not-for-profit, community interest company. Our main purpose is to support Primary Care across Suffolk, including support with working collaboratively and at scale. We also deliver a portfolio of NHS services across Suffolk and North East Essex, including Podiatry, Ultrasound, Diabetes, as well as urgent Care Services including the Out of Hours face-to-face Service in Suffolk.

Is it for me?

We will make sure that you are fully inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in role.

• You will be suited to this role if you have clear written and verbal communication skills.
• You will need to be able to manage your time effectively, and will have experience of working to a schedule.
• You will be suited if you are able to work well as part of a team, and can build good working relationships.

Contract type –

This is a permanent part time contract (average 2o hours per week), which involves a mixture of Reception / Base Appointment Booker duties.

Week Week Day Start End

• 1 Tuesday 18:30 23:59
• 1 Thursday 19:45 00:14
• 2 Tuesday 18:30 23:59
• 2 Thursday 19:45 00:14
• 2 Saturday 07:45 11:59
• 2 Saturday 12:00 15:59
• 2 Sunday 16:00 19:59
• 2 Sunday 20:00 23:59
• 3 Monday 19:45 00:14
• 3 Thursday 19:45 00:14
• 3 Saturday 08:00 11:59
• 3 Saturday 12:00 15:59
• 4 Thursday 19:45 00:14
• 4 Friday 18:30 23:59
• 4 Saturday 16:00 19:59
• 4 Saturday 20:00 23:59
• 4 Sunday 16:00 19:59
• 4 Sunday 20:00 00:14

What we can offer you?

• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.
• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that ‘get it’
• Excellent IT teams & support giving us first class equipment and ‘no wait’ responses
• A commitment to personal development, training, and leadership opportunities, with service-managed training budgets
• Cycle to work scheme
• Death in service cover
• Competitive salaries with annual benchmarking
• 27 days holiday (plus