Guest Experience Associate
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Bordered by the Crescent Drive Golf Course and only 20 minutes from downtown Winnipeg, Thermea Spa Village opened its doors in 2015. This relaxation and renewal centre focuses on thermotherapy practices and relaxation techniques from Scandinavian countries. It offers a multisensorial experience in an all-embracing natural setting to contribute to the health and wellness of its guests.
Continuously innovating and evolving by creating unique relaxation experiences, it is the only Nordic-style spa in the Canadian Prairies today.
We are currently seeking passionate customer service professionals, who will use their skills to transform people’s lives, one visit at a time. Join our team.
Associates with Thermea Spa Village will embrace the following values:
- Accountability
- Engagement
- Respect
- Integrity
- Teamwork
Job Summary:
Reporting to Manager of Operations, the Guest Experience Associate’s primary objective is to welcome, assist and advise customers on the cycle of thermotherapy & the benefits, services and activities of Thermea Spa Village and, more broadly, promotes tourism of the region. The Associate will be held to standards of customer service excellence in order to deliver our distinct service product while acting as an ambassador to our customers and handling, in a courteous, quick and efficient manner, various transactions while ensuring the upkeep of the premises.
- Welcomes and registers guests in a personalised and professional manner;
- Answers inquiries regarding the services and its facilities;
- Assists with reservations and maintains customer records; process various