Project Services/Customer Service Manager

Full-time Remote Option: Yes Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we’ve seen remarkable growth, fueled by our mission to utilize the internet for a healthier world and more efficient healthcare systems. Our success is anchored in our trusted digital platforms that engage physician communities globally, facilitating impactful medical education, precise job placement, and insightful market research. M3 USA prides itself on a dynamic and innovative work environment where every team member contributes to global health advancements. Joining M3 USA means being part of a dedicated team striving to make a significant difference in healthcare. We provide a unique opportunity for you to be at the cutting edge of healthcare innovation, shaping the future in a meaningful career. About MDLinx MDLinx, a leader in healthcare customer engagement, connects brands with highly qualified curated HCP audiences using its innovative omnichannel platform. Our mission is to empower healthcare providers with tools, insights, and resources that improve their professional journey and, ultimately, patient outcomes. As we advance toward the next phase of our strategic vision, we are seeking a dynamic leader to drive customer engagement, align platform and product strategy with client needs, and champion the evolution of MDLinx’s offerings. Due to continued growth, we are seeking a Project Manager at MDLinx. This is a remote position. Job Description The Project Manager will independently lead the execution of omnichannel campaigns and serve as the primary operational point of contact across Client Services, Business Development, and cross-functional stakeholders. This role is accountable for launching campaigns accurately and on time, maintaining performance pacing, resolving issues proactively, and driving consistent client communication. Lead the execution of assigned omnichannel campaigns—including email, onsite, social media, display, video, and sponsored clicks—by managing target-list preparation, creative setup, testing, and compiling reports. Monitor pacing and performance daily to ensure each program delivers in full and meets the client’s key performance indicators; surface risks early and provide a mitigation plan when necessary. Act as a day-to-day contact for client or agency partners on assigned programs, escalating complex or strategic matters to the Client Services Lead as needed. Coordinate clear, timely communication among Sales, Editorial, Product, Data, Technology, and Ad Operations teams to keep projects on schedule and within budget. Schedule and prepare materials for program kick-off and concept review meetings; Generate pacing and performance reports using internal dashboards and templates; support the Client Services lead in compiling insights and presentation materials. Maintain up-to-date internal trackers—campaign status, creative approvals, pacing, and under-delivery—so the wider Client Services team always has clear visibility. Capture launch screenshots and archive creative assets in Placements.Bachelor’s degree 1-3 years of related experience in pharmaceutical advertising, client services, and project coordination/management Expertise in omnichannel campaign trafficking and quality assurance Working knowledge of digital-media metrics, including click-through rate, conversion rate, cost per thousand impressions, and return on advertising spend Familiarity with marketing-automation and customer-data-platform tools such as Segment, Iterable, and Salesforce Marketing Cloud Meticulous organization and deadline management Demonstrated success managing large-scale, multi-channel digital campaigns. Intermediate proficiency in Microsoft Office suite, specifically Excel, including pivot tables and v-lookups, and Microsoft PowerPoint. The Payments and Risk Specialist will primarily focus on managing disputes, chargebacks, and other