Coordinator, Incident Management

Hiring Location: Calgary, AB (Hybrid/Client Site) Employment Type: Full Time

Position Overview

The Coordinator, Cybersecurity Incident Management & Monitoring (SOC/NOC) is responsible for the coordination, monitoring, analysis, and escalation of cybersecurity and network operational events affecting critical infrastructure environments within the Oil & Gas, Power Generation, Utilities, and Industrial Operations sectors. This role serves as a key operational resource within a Security Operations Center (SOC) and Network Operations Center (NOC), ensuring the continuous monitoring, detection, prevention, investigation, and response to cybersecurity threats and operational anomalies impacting Information Technology (IT), Operational Technology (OT), Industrial Control Systems (ICS), SCADA networks, and critical energy infrastructure.

The Coordinator works closely with cybersecurity analysts, network engineers, plant operations personnel, control system specialists, and client stakeholders to maintain compliance, improve threat visibility, and support incident response activities that protect production, safety, reliability, and regulatory obligations.

Key Responsibilities

Security Monitoring & Incident Prevention

• Continuously monitor SOC/NOC dashboards, SIEM platforms, network monitoring tools, and OT security systems for suspicious activity and operational anomalies.
• Review automated alerts and perform initial triage, validation, categorization, and prioritization of security incidents.
• Identify indicators of compromise (IOCs), threat intelligence alerts, malware activity, network intrusions, unauthorized access attempts, and abnormal OT system behavior.
• Coordinate preventative actions to minimize cybersecurity risks to industrial control and business systems.
• Maintain awareness of emerging cyber threats affecting critical infrastructure, energy, and industrial sectors.
• Coordinate incident response activities according to established cybersecurity incident management procedures.
• Escalate security events to cybersecurity analysts, engineers, leadership teams, and client representatives as appropriate.
• Document incident timelines, findings, actions taken, and lessons learned.
• Support containment, eradication, recovery, and post-incident review activities.
• Participate in cyber incident simulations, tabletop exercises, and emergency response drills.

Network Operations Monitoring

• Monitor network performance, availability, and health across enterprise and OT environments.
• Coordinate response activities related to communication failures, network outages, and system performance issues.
• Track service interruptions and assist in managing incident resolution processes.
• Ensure accurate incident logging and ticket management within designated platforms.

OT / IC Security Support

• Monitor industrial environments including:
  • SCADA Systems
  • Distributed Control Systems (DCS)
  • PLC Networks
  • Historians
  • Industrial Ethernet Networks
  • Power Generation Control Systems
  • Pipeline Monitoring Systems
  • Remote Terminal Units (RTUs)
• Assist with asset inventory management for OT and IC environments.
• Support cybersecurity assessments and vulnerability management activities.
• Coordinate maintenance windows and security-related operational activities with facility personnel.

Compliance & Governance

• Support compliance activities related to:
  • NERC-CIP
  • NIST Cybersecurity Framework
  • IEC 62443
  • ISO 27001
  • TSA Pipeline Security Directives
  • CIS Controls
• Maintain operational records and evidence required for audits and regulatory reviews.
• Ensure adherence to internal cybersecurity policies and client requirements.

Reporting & Documentation

• Prepare daily, weekly, and monthly operational reports.
• Generate cybersecurity incident summaries and executive dashboard metrics.
• Track:
  • Incident volumes
  • Threat trends
  • Mean Time to Detect (MTTD)
  • Mean Time to Respond (MTTR)
  • System availability metrics
  • Service level compliance
• Maintain operational procedures, runbooks, and escalation matrices.

Required Qualifications

Education

• Diploma or Bachelor’s Degree in:
  • Cybersecurity
  • Information Technology
  • Computer Science
  • Network Engineering
  • Industrial Automation
  • Engineering Technology
  • Related Discipline

Experience

• 3–7 years of experience in:
  • Security Operations Centers (SOC)