Manager, Site Reliability Engineering

1 week ago

Old Toronto, Canada The Home Depot Full time

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:
The Manager, SRE will lead a team of Site Reliability Engineers to ensure the reliability, performance, and operational support of our eCommerce systems, with a focus on Google Cloud Platform (GCP) environments. This role requires a strong background in reliability reviews, performance engineering practices, production engineering, and operational support, with emphasis on DevOps principles and GCP expertise.

Responsibilities:

  • Leadership & Management:
    • Lead and mentor a team of Site Reliability Engineers
    • Foster a culture of continuous improvement and innovation
    • Collaborate with cross-functional teams to align SRE practices with business objectives
  • Reliability & Performance:
    • Conduct reliability reviews to identify areas for improvement and implement solutions to enhance system reliability, particularly in GCP environments
    • Implement and promote performance engineering practices to ensure optimal system performance on GCP
    • Develop and maintain service level objectives (SLOs) and error budgets
  • Production Engineering & Operational Support:
    • Oversee production engineering efforts to ensure systems are designed for operational excellence and reliability, leveraging GCP services and best practices
    • Manage incident response and post-incident reviews to minimize downtime and improve system resilience
    • Implement monitoring, alerting, and observability solutions to proactively identify and address issues
    • Develop and maintain runbooks and playbooks for common operational tasks
    • Coordinate with security teams to ensure compliance with security policies and best practices
  • DevOps & Continuous Improvement:
    • Drive DevOps initiatives to improve collaboration between development and operations teams, with a focus on GCP-native tools and services
    • Implement and maintain CI/CD pipelines to streamline deployment processes in GCP environments
    • Identify and implement automation opportunities to reduce manual tasks and improve efficiency
    • Promote the use of Infrastructure as Code (IaC) to manage and provision cloud resources
    • Continuously evaluate and integrate new tools and technologies to enhance DevOps practices
  • Release Management:
    • Implement and maintain release management best practices to minimize disruptions and maximize system stability
    • Collaborate with DevOps teams to integrate release management into CI/CD pipelines
    • Oversee release schedules, ensuring minimal impact on business operations
    • Ensure there is a rigorous release readiness process in place that includes reviews and post-release retrospectives
    • Maintain a release calendar and communicate release plans to stakeholders
  • Strategic Planning:
    • Create and maintain a strategic roadmap for SRE initiatives, aligning with business goals and technological advancements
    • Refine and standardize Standard Operating Procedures (SOPs) to enhance operational efficiency and consistency
    • Address customer pain points by developing and implementing solutions that improve user experience and system reliability
    • Engage with stakeholders to understand their needs and incorporate feedback into strategic planning and execution
    • Monitor industry trends and best practices to ensure the SRE team remains at the forefront of technology

Experience:

  • Bachelor’s degree in computer science, Engineering, or a related field
  • Strong problem-solving and analytical abilities
  • Excellent communication and collaboration skills
  • 4-6 years of relevant work experience, including significant experience with GCP
  • Extensive experience with cloud infrastructure, GCP services and architecture
  • Proven track record of managing and optimizing large-scale systems on GCP
  • Proven ability to effectively communicate with individuals at all levels of the organization
  • Ability to maintain relationships and negotiate with vendors
  • Ability to operate in and leverage resources in a matrixed environment
  • Ability to analyze and present data to support ideas
  • Ability to clearly communicate to all levels of the organization
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