Customer Service Supervisor Thunder Bay
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Lead customer service operations in Thunder Bay while coaching teams and improving service delivery across front-counter, telephone, email, and digital channels.
The City Manager's Office seeks a Supervisor, Customer Service, for full-time leadership within Service Thunder Bay. Work with the Manager, Customer Service, to support centralized service delivery, resolve escalated issues, and strengthen customer experience. Apply public service leadership, operational problem-solving, and continuous improvement skills.
Key Responsibilities:
- Provide daily operational oversight across multiple service channels
- Coach staff and monitor service delivery standards
- Resolve escalated customer service issues
- Identify process improvement and customer experience opportunities
- Support a modern centralized service model
Requirements:
- Diploma in public administration, business administration, communications, or related field
- Minimum three years of leadership experience in service delivery or customer experience
- Experience managing technology-based service solutions and transformation projects
- Understanding of customer service principles, standards, and performance measurement
- Ability to implement change strategies and interpret operational data
Bring respectful public service leadership, customer experience expertise, and practical improvement skills to Service Thunder Bay.
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