Customer Service Representative II
4 days ago
Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.Customer Service Representative IILocation: Remote - Anywhere in CanadaEmpire Life is looking to hire a Customer Service Representative II to join our Retail Customer Service teamWhy pursue this opportunityOur mission - make insurance, investments and benefits simple, fast and easy for our customers. Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.Participate in training and development programs - we offer a range of training and development programs to help our employees stay up-to-date with the latest industry trends and developments.What you’ll be working onProvides prompt and accurate responses to customer enquiries within established service standards; act as 1st level escalationAdheres to complaint handling and privacy proceduresSupports business retention goals through positive customer relationsRespond to telephone, fax, email and voice mail enquiries from customers and distribution partners, and maintain ownership of each enquiry from start to problem resolution; resolve escalated enquiries or escalate issues to 2nd level for resolutionResearch, investigate and collaborate with the appropriate subject matter expert to make a recommendation or decide upon a solution; access and obtain data from multiple information systems to respond to questionsInput and maintain information on various computer systems Provide information on enquiries and Field Compensation and Producer documentation issues; escalate inquiries as deemed appropriateWhat we’re looking for you to have3+ years demonstrated experience in a direct customer service environment in the insurance/financial services industry, with individual insurance and investment experienceKnowledge of MS Office is requiredWorking knowledge of Empire Life systems is an asset.In-depth knowledge of financial service products, policy provisions and administrative proceduresIn-depth knowledge of distribution channelsWorking towards completion of ACS, PCS, FLMIBilingual in French and English is preferredCompletion of a community college diploma in business or related area an assetExcellent organizational skills and the ability to prioritize and balance multiple tasksStrong writing, listening and verbal communication skillsAttention to detail/accuracyStrong relationship management skillsWell-developed analytical and problem resolution skillsAbility to work independently and as a team memberIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact .
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canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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Customer Service Representative
4 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities - Provide prompt and professional...
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Customer Service Representative
4 days ago
canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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Customer Service Representative
4 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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Customer Service Representative
1 week ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional responses...
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Customer Service Representative
3 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional responses...
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Customer Service Representative
7 hours ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional...
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Customer Service Representative
4 days ago
Canada, CA Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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Customer Service Representative
4 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional responses...
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Customer Service Representative
4 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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Customer Service Representative
4 days ago
Canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader.ResponsibilitiesProvide prompt and professional responses to...
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canada Customer Service Representative Hub Full timeWe are seeking a dedicated Live Chat Support representative with 0-5 years of experience to join our team. The ideal candidate will be responsible for providing exceptional customer service through live chat, assisting our readers and subscribers, and maintaining our reputation as a market leader. Responsibilities Provide prompt and professional...
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Customer Service Representative II
4 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Customer Service Representative II Location: Remote - Anywhere in Canada Empire Life is looking to hire a Customer Service Representative II to join our...
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Customer Service Representative II
1 week ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Customer Service Representative II Location: Remote - Anywhere in Canada Empire Life is looking to hire a Customer Service Representative II to join...
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Customer Service Representative II
3 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Customer Service Representative II Location: Remote - Anywhere in Canada Empire Life is looking to hire a Customer Service Representative II to join...
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Customer Service Representative II
4 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.Customer Service Representative IILocation: Remote - Anywhere in CanadaEmpire Life is looking to hire a Customer Service Representative II to join our Retail...
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Customer Service Representative II
4 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level. Customer Service Representative II Location: Remote - Anywhere in Canada Empire Life is looking to hire a Customer Service Representative II to join our...
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Customer Service Representative II
4 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.Customer Service Representative IILocation: Remote - Anywhere in CanadaEmpire Life is looking to hire a Customer Service Representative II to join our Retail...
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Customer Service Representative II
4 days ago
Canada Empire Life Full timePlease note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.Customer Service Representative IILocation: Remote - Anywhere in CanadaEmpire Life is looking to hire a Customer Service Representative II to join our Retail...
