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Sr Field Support Representative

2 weeks ago

SaintGabrielDeValcartier Qc, Canada Platinum Technologies Inc Full time

FOR IMMEDIATE HIRE – MULTIPLE POSITIONS / MULTIPLE LOCATIONS LOCATIONS: Calgary / CFB Edmonton / CFB Petawawa / CFB Kingston / Ottawa / CFB Valcartier / CFB Gagetown Job Description The Sr Field Support Representative - Sustainment (Sr FSR - Sustainment) provides comprehensive support and mentoring to users in the field on any supported communications system both domestically and overseas. Members of this team will be required to travel internationally 8 to 16 weeks per year. Tasks include, but are not limited to: Mentoring operational user on the use of LC4ISR Capabilities; Providing training, mentorship, guidance and support (both in the classroom & in the field) to end users; Working with System Integration Teams as the Subject Matter Expert; Assisting with installation and maintenance issues; Communicating issues between users and members of the Integrated Project Team; Reporting, diagnosing and developing workarounds for problems with the System, and all of the System’s functionality, hardware, software, firmware, operating manuals, training and usage; Providing written reports identifying observations from the field, to include but not limited to, the delivered baseline, equipment, procedures and training; Providing reports detailing solutions that have been created in the field; Providing ongoing feedback from the field force, as required; Assessing the usage of the System and recommending changes to training and standard operating procedures as required; Assisting with field upgrades, installation, re-installation and modification; Travel both domestically and internationally, as required; and Other duties as and when needed. Depth of Knowledge Required: Able to: Support ideas with details and examples. Communicate with appropriate language to the purpose and audience. Design investigations for a problem. Develop a model for complex situation. Apply a concept in other contexts. Experience Required: Must have minimum ten (10) years of military experience in any trade. Demonstrated leadership ability. Security Clearance Requirements: Must be a Canadian citizen who is able to obtain and maintain a Government of Canada Secret Security Clearance and a positive Controlled Goods Assessment.