Bilingual Customer Support Administrator

2 days ago

mississauga, peel region, Canada MIER RECRUITMENT Full-time
Elevate your career with our client in Peel Region, ON as a Bilingual Customer Support Administrator. This full-time role focuses on order administration and customer inquiries in both French and English.

Join a dynamic team where you will report to the Manager, Customer Support. This role demands fluency in both languages to efficiently manage customer contacts following product installations or purchases. You will handle inquiries and collaborate with various internal departments, ensuring top-tier service during every interaction.

Key Responsibilities:
• Serve as first contact for French and English-speaking customers
• Respond to inquiries promptly and professionally
• Direct customer issues to appropriate departments
• Manage work order numbers for service requests
• Provide updates on order status and service timelines

Requirements:
• Fluency in French and English, spoken and written
• Customer service or order administration experience preferred
• Strong communication and organizational skills
• Proficient in Microsoft Office and CRM software
• Detail-oriented with strong follow-through skills

Bring your bilingual skills and customer-focused approach to excel in this rewarding role.