Reception Team Coordinator, Vancouver Animal Emergency

16 hours ago

vancouver, metro vancouver regional district, Canada VCA Animal Hospitals Full-time

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Reception Team Coordinator

Location: Vancouver, BC
Compensation: $19.00 to $25.00 per hour, depending on experience

Direct involvement in onboarding, orientation and training for new CSRs/Liaisons. Provides clear training objectives and timelines for acquiring skills.
Assistance with organization, leadership and roll‑out of hospital‑wide initiatives
Participates in the development of VAERC Standards of Care/SOPs
Participates in the development of VAERC Technical Training Manual
Creates an inspiring team environment and models a culture of open communication
Provides positive feedback and associate recognition frequently, in person or via Recognize App
Assists with identifying performance improvement opportunities, and provides support/training/skill development
When schedule permits, attends recruitment sessions at local educational institutions to discuss student opportunities at VAERC
Assists with maintaining hospital safety standards and brings concerns forward to the Health & Safety Committee
Ensures quarterly/bi‑annual CSR team meetings are scheduled and carried out in a timely manner
Submits a weekly in‑person or written update to senior leadership to address progress or needs to the CSR team

Produces CSR/Liaison schedules with advance notice, ensuring equal and fair rotations for all full‑time staff members and adequate coverage for time‑off requests. Works closely with other hospital schedulers to ensure adequate coverage.
With GM/AGM support, assists with candidate screening and interviewing via Workday job requisitions
Participates in hospital errands as needed
Follows VCA Canada policies and procedures as set out in the VCA Employee Manuals
Maintains the daily deposit tracking sheet, ensuring timely