Industry Standards
1 week ago
Our client is seeking a highly skilled and empathetic Industry Standards and Practices Advisor to join their team. This role is essential in managing and resolving a range of complaints and inquiries. The ideal candidate will excel in building strong relationships, possess high emotional intelligence, and handle sensitive and confidential matters with discretion. They should be adept at diffusing tense interactions, understand industry rules and regulations, and demonstrate strong critical thinking skills.
Your success will be defined by your ability to:
Prepare and manage documents related to the complaint process, such as Case Summaries, Consent Agreements, and Panel Decisions, while organizing electronic files and managing calendars. Respond to inquiries and complaints from members, stakeholders, and the public, and handle general correspondence with a high degree of professionalism. Administer the complaint process, including evidence exchange, scheduling panels, and supporting panels during Hearings or Appeals, while referring cases of non-compliance to the Board of Directors. Develop and update training materials and communications for committee members, prepare and present educational reports and materials, and facilitate training sessions and Membership Hearings. Maintain confidentiality, adhere to privacy best practices, facilitate trademark enforcement, and verify membership suspensions as required. Apply critical thinking skills to evaluate and resolve complex issues effectively. Deliver clear and confident presentations and written communications, ensuring excellence in spelling, grammar, and professional conduct. Your strengths include:
3-5 years of experience in a customer-support role managing sensitive and complex complaints. 1-2 years of experience in a quasi-judicial or administrative justice role with a strong understanding of legal concepts. Strong critical thinking abilities and confidence in public speaking and written communication. Certification in Administrative Justice through the Foundation of Administrative Justice (FOAJ) and knowledge of the real estate industry in Alberta are assets. Proficiency in Microsoft Office Suite with accurate typing skills of at least 50 WPM. Excellent interpersonal and professional communication skills, with strong organizational abilities and attention to detail. Ability to work independently, take initiative, and collaborate effectively within a team, while being patient, diplomatic, and tactful with a high degree of confidentiality.
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Compliance Inspector
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Industry Standards Specialist
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Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full timeIndustry Standards and Practices AdvisorWe are seeking a highly skilled and empathetic Industry Standards and Practices Advisor to join our team at RECRUITMENT PARTNERS INC.Key Responsibilities:Prepare and manage documents related to the complaint process, such as Case Summaries, Consent Agreements, and Panel Decisions, while organizing electronic files and...
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Standards Compliance Specialist
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Edmonton, Alberta, Canada RECRUITMENT PARTNERS INC. Full timeWe are seeking a skilled and empathetic Standards Compliance Specialist to join our team at RECRUITMENT PARTNERS INC.This role is essential in managing and resolving a range of complaints and inquiries related to industry standards and practices.Key Responsibilities:Prepare and manage documents related to the complaint process, such as Case Summaries,...
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Reliability Standards Expertise Manager
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Technical Quality and Standards Manager
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Alberta Reliability Standards Compliance Specialist
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Edmonton, Alberta, Canada ATCO Full timeDivision: Climate Adaptation and Reliability - ElectricityLocation: Edmonton, ABATCO Electric's Climate Adaptation and Reliability (CAR) Team is dedicated to delivering inspired solutions for a better world. We care about our communities, our colleagues, and our commitment to excellence.As a Compliance Specialist for Alberta Reliability Standards, you will...
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Edmonton, Canada Electrical & Automation Industry Careers Full timePosition Overview As a Senior Account Manager you are a highly organized individual with superior customer service skills. You enjoy building productive, professional relationships and maintaining your client base. You are forward thinking, innovative and invent new ways to continually exceed your assigned sales targets. Your attention to detail is...
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Alberta Reliability Standards Compliance Specialist
2 months ago
Edmonton, Alberta, Canada ATCO Full timeJob Title: Alberta Reliability Standards Compliance SpecialistATCO Electric is seeking a highly skilled Alberta Reliability Standards Compliance Specialist to join our Climate Adaptation and Reliability team. As a key member of our team, you will be responsible for ensuring ATCO Electric's compliance with Alberta Reliability Standards, working closely with...
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Alberta Reliability Standards Compliance Specialist
2 months ago
Edmonton, Alberta, Canada ATCO Full timeJob Title: Alberta Reliability Standards Compliance SpecialistATCO Electric is seeking a highly skilled Alberta Reliability Standards Compliance Specialist to join our Climate Adaptation and Reliability team. As a key member of our team, you will be responsible for ensuring ATCO Electric's compliance with Alberta Reliability Standards, working closely with...
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Edmonton, Alberta, Canada ATCO Full timeDivision: Climate Adaptation and Reliability - ElectricityLocation: Edmonton, ABWe are committed to delivering inspired solutions for a better world. Our team is dedicated to reshaping the future of utility resilience and reliability through fortifying our systems against the escalating impacts of climate change.Our mission is clear: to lead the industry in...
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Edmonton, Alberta, Canada ATCO Full timeDivision: Climate Adaptation and Reliability - ElectricityLocation: Edmonton, ABATCO Electric's Climate Adaptation and Reliability (CAR) Team is committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the...
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