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Inside Sales Representative

2 months ago

Sudbury, Ontario, Canada CB Canada Full time
About the Role

As a key member of our CB Canada team, you will play a vital role in driving sales growth and delivering exceptional customer service. This is an exciting opportunity to join a dynamic and fast-paced environment where you will have the chance to make a real impact.

Key Responsibilities
  • Customer Interaction: Develop and maintain strong relationships with customers, responding to their needs and providing solutions to drive business growth.
  • Sales and Product Knowledge: Sell a diverse range of products, promoting Grainger's value proposition and providing expert advice to customers.
  • Branch Profitability: Contribute to improvements in branch profitability and product gross margin through proactive sales and customer service initiatives.
  • Order Processing and Fulfillment: Process customer orders accurately and efficiently, ensuring timely delivery and excellent customer satisfaction.
  • Product Knowledge and Training: Maintain a comprehensive knowledge of products sold, completing required training programs to stay up-to-date with industry developments.
  • Leadership and Team Support: Provide leadership and guidance to the branch team, promoting a culture of exceptional customer service and teamwork.
  • Operational Support: Assist the Branch Manager with everyday operational and administrative functions, ensuring seamless branch operations.
Requirements
  • Education and Experience: A minimum of 1-2 years of customer service experience, with a strong work ethic and personal commitment to delivering exceptional results.
  • Preferred Qualifications: Knowledge of industrial and/or safety products, superior interpersonal and problem-solving skills, and a proven ability to work independently and as part of a team.
Work Environment
  • Work Setting: This role is based in a fast-paced office, showroom, or warehouse environment with moderate noise levels and frequent distractions.
  • Physical Demands: Regularly lift up to 50 pounds, unassisted, and heavier loads with assistance, with frequent standing, walking, and reaching.
Working Relationships
  • Internal Partnerships: Foster open communication with internal business partners, including sales, branch, contact centers, distribution centers, and on-site services teams.
  • Customer and Vendor Relationships: Develop strong relationships with customers, vendors, and contractors, promoting Grainger's value proposition and driving business growth.