Vice President of Operations

4 weeks ago

Toronto, Ontario, Canada Accor Full time

Job Description:

We are seeking a highly skilled and experienced Vice President of Operations to join our team at Fairmont Hotels. As a key member of our leadership team, you will be responsible for overseeing the operations of our properties across North America.

Key Responsibilities:

  • Develop and execute strategies to drive performance improvement across all key metrics.
  • Collaborate with regional Chief Operating Officer, Corporate Functional Leads, and Property Leaders to achieve region and property-level performance.
  • Regularly review achievement against Fairmont brand standards, expectations, strategic and operating plans.
  • Work with hotel operating teams and corporate peers to translate strategy into specific operational plans, budgets, and annual performance goals.
  • Support the revisions and refinement of Standards of Service and related policies & procedures impacting property-level operations.
  • Assist in supporting property-level teams to ensure Hotel Management Agreements are adhered to.
  • Constantly seek new opportunities to improve colleague engagement, increase all revenue levels, drive cost efficiencies, optimize income, increase service improvement, and enhance overall competitiveness.

Requirements:

  • Previous luxury hotel experience as a General Manager in various key markets within North America.
  • Experience working in a variety of locations and property types throughout North America: resorts, city-center hotels, remote locations/islands, in operations large and small.
  • Well-traveled with a deep understanding of and passion for great hotels, great service, and well-run operations.
  • Strong executive presence with excellent interpersonal and relationship-building skills.
  • Ability to think strategically, form opinions, and garner support and buy-in from hotel-level leaders and counterparts within the corporate office.
  • Highly organized, self-starter, and able to work independently whilst managing multiple projects simultaneously.

Additional Information:

This position will be based either in our New York City or Toronto Office. The salary range for this role in New York is $275-325k USD. This position will also come with a competitive long-term and short-term incentive plan.

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

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