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Marketing & Workflow Consultant Lead, Digital Pathology & Workflow Solutions
2 months ago
We are seeking a highly skilled Marketing & Workflow Consultant Lead to join our team at Roche. As a key member of our Roche Information Solutions (RIS) Squad, you will be responsible for the portfolio management and commercial support for our Digital Pathology & Workflow Solutions portfolio.
Key Responsibilities- Play a key role in the RIS Squad to ensure alignment and strong communication between the Pathology Lab Franchise and RIS, providing needed sales support and delivery of programs/solutions
- Lead the development and management of the Digital Pathology & Workflow Solutions portfolio, including the coordination of new releases, and accountable for the successful management of the portfolio solutions' life cycle from 'cradle to grave'
- Will co-own premarket plan/business case for new solutions and align with Pathology Lab Marketing Strategist, leading to solution launch
- Responsible for solution forecasts, issues, improvements, responses to NAM and Global RIS and Pathology Lab Life Cycle engagement
- Will serve as the solution expert to respond to RFPs, to educate the Customer Support and Sales team members and will assist in developing needed training updates to all relevant stakeholders
- Provide expert technical advice to support a variety of pre and/or post sales activities to manage complex sales and resolve customer questions and concerns and perform IT workflow assessments
- Work with the customer support team to ensure the service strategy is designed appropriately. Ensures the customer support team is properly trained on the solutions and equipped with all necessary information and documentation prior to a launch
- Provide technical expertise through sales presentations, solution demonstrations, assist the sales and/or field staff in assessing potential application of company solutions to meet customer needs and preparing detailed solution specifications for the development and implementation of customer applications and/or solutions
- Provide implementation and follow-up support to sales staff and customer personnel by disseminating technical information on specific applications, ensuring that the solution is functioning according to specifications
- 7+ years of field & IT experience preferred (including IT Network and/or IT Security knowledge, cybersecurity)
- Bachelor or Master's degree in a related field preferred (e.g Information Solutions, Healthcare related science) or equivalent experience
- Experience with presenting technical information to both external and internal audiences with a focus on customer centricity
- Strong problem solving skills and knowledge of technical and market issues/factors
- Strategic and tactical planning experience
- Strong advocate in leading change management
- Reside anywhere in Canada with the understanding of meetings focusing on EST
- Travel up to 50% annually
- Bilingual in English & French preferred
- Product Management experience preferred
- Experience in selling and promoting complex medical diagnostics equipment or IT solutions preferred
Roche is an Equal Opportunity Employer. We are committed to diversity and inclusion in the workplace. If you have a valid reason for not being fully immunized, which is limited to certain specific medical reasons or other valid reasons protected by applicable human rights laws, you may request an exemption and/or adaptation measures regarding this vaccination requirement.
