Client Relationship Manager

6 days ago


Vancouver, British Columbia, Canada Sign In Solutions Full time
Company Overview

At Sign In Solutions, we are redefining the way organizations manage their workplaces. As a pioneer in innovative workplace enablement solutions, our mission is to empower people and elevate experiences through cutting-edge software and real-time analytics.

Salary Range
$80,000 - $94,000 per year

About the Role

We are seeking an exceptional Account Manager to join our team. This hybrid role (3 days a week in the office) based in Vancouver, BC, offers a unique opportunity to build long-lasting client relationships, develop trusted advisor relationships with key accounts, and drive business growth.

Key Responsibilities:
  • Serve as the lead point of contact for all customer account management matters
  • Negotiate contracts and close agreements to maximize profits
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics
  • Prepare reports on account status
  • Collaborate with sales team to identify and grow opportunities within territory
  • Liaise with cross-functional internal teams to improve the entire customer experience

Required Skills and Qualifications:

- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or relevant role
- BA/BS degree in Business Administration, Sales, or relevant field
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation, and presentation abilities
- Strong verbal and written communication skills

Benefits

This role may require occasional travel. We offer a dynamic and supportive work environment that encourages collaboration and professional growth.

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