Customer Service Representative

4 weeks ago

Oshawa, Ontario, Canada BMO Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our retail banking sales and service team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide personalized service to customers, identifying their needs and providing advice and guidance on financial solutions.
  • Work collaboratively with colleagues and partners to deliver a seamless customer experience and achieve business objectives.
  • Support operational activities, including inventory management, escalated service requests, and filing.
  • Manage and reconcile cash transactions between treasury and branch units.
  • Execute routine tasks within service level agreements.
  • Act as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations.
  • Organize work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer's experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field of study is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $44,000.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and make an impact. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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