Bilingual Customer Service Agent

16 hours ago

Montreal, Quebec, Canada Jonview Canada Full time
Job Title: Bilingual Customer Service Agent

Job Summary:

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Agent to join our team at Jonview Canada. As a Bilingual Customer Service Agent, you will be responsible for providing exceptional customer service to our clients in both English and French.

Key Responsibilities:

- Process new reservations, cancellations, and amendments to existing reservations
- Respond to queries regarding itineraries, products, and services from clients, and suppliers
- Build relationships with key clients
- Provide passenger assistance
- Maintain a high level of Canadian Tourism product and geographical knowledge of Canada
- Proof reservations to ensure the accuracy and smooth running of booked itineraries
- Respond to complaints post-travel
- Assist in the completion of any projects, as assigned

Requirements:

- Effective oral & written communication in English and French or German a must
- Effective oral & written communication Portuguese and Spanish is an asset
- Post-Secondary School Education
- Tourism experience is an asset
- Must be able to work evenings and weekends
- Ability to work under pressure and multitask
- Strong attention to detail and autonomy
- Team spirit
- Dedicated to a high level of customer service
- Able to plan, organize and set priorities & manage processes

About Jonview Canada:

Jonview values diversity in the workplace and is committed to employment equity by encouraging applications from the following designated groups: women, aboriginal peoples, persons with disabilities and members of visible minorities.

How to Apply:

Please submit your application to [insert contact information].

Our Values:

- WE WORK AS A TEAM
- WE ARE PROFESSIONALS
- WE GO BEYOND

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