Case Manager Specialist

4 days ago


Thunder Bay, Ontario, Canada Ontario Municipal Social Services Association Full time
Job Summary:
The Ontario Municipal Social Services Association is seeking a skilled Case Manager to join our team. In this role, you will be responsible for providing exceptional case management duties, including completion of applications, determination of eligibility, and continued development of participation agreements.

In addition to your technical skills, we are looking for a candidate who possesses excellent interpersonal and dispute resolution skills, ability to manage difficult interviews, and de-escalate conflict. If you have a strong background in human services and are passionate about delivering customer-centered services, we encourage you to apply.

This is an exciting opportunity to work with a dynamic team and make a meaningful difference in the lives of our clients. We offer a comprehensive benefits package, competitive salary, and opportunities for professional growth and development.

Key Responsibilities:
  • Manage and administer caseloads, provide client support, complete applications, determine eligibility, and respond to inquiries.
  • Develop, maintain, and monitor Participation Agreements consistent with outcomes-based measures related to employability and community employment opportunities.
  • Deliver Employment Assistance program strategies as required to meet the needs of participants with specific and/or multiple barriers.
  • Ensure decisions are compliant with Ontario Works legislation, local policies, and other related regulations and directives.

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