Cloud Operations Manager

2 months ago

Montreal, Quebec, Canada Nomadis Full time
About Nomadis

Nomadis is a company that specializes in workforce logistics and health services in remote areas.

Our company has encountered significant challenges in managing travel and accommodation for Indigenous communities, leading to the development of innovative software solutions.

Today, Nomadis helps organizations around the world reduce costs and risks associated with workforce management, travel, and accommodation.

Job Description

The Cloud Operations Manager is responsible for overseeing the efficient operation of our cloud infrastructure and systems to ensure smooth service delivery.

They manage the complete infrastructure, applications, and security systems, and are responsible for troubleshooting processes, system upgrades, and monitoring of infrastructure and systems to meet performance, security, and availability targets.

Responsibilities and Accountability
  • Coordinate and manage day-to-day operations of our Cloud environments and systems
  • Ensure high availability and performance of our cloud infrastructure, systems, and services – meet or exceed our Service Level Agreements (SLAs)
  • Develop and implement procedures for monitoring, maintaining, and troubleshooting cloud systems, including regular maintenance, emergency procedures, and disaster recovery
  • Collaborate with the development and operations teams to ensure seamless deployment of applications and updates
  • Manage and optimize cloud resources to improve efficiency, meet Service Levels (SLAs), and reduce costs
  • Ensure compliance with security and regulatory requirements, including SOC2 and other frameworks
  • Provide technical leadership and mentorship to the operations and development teams
  • Stay up to date with emerging trends and technologies in cloud computing and make recommendations for improvement
  • Foster the company culture, mission, and values
Skills and Profile
  • 3 to 5 years of experience in managing IT/Cloud operations
  • Autonomy to oversee all responsibilities and work collaboratively with cross-functional teams
  • Ability to develop and implement cloud security policies and procedures
  • Excellent leadership and communication skills to collaborate with both internal teams and external stakeholders – clients, partners, and suppliers
  • Versatility and ability to adapt to a continuously evolving environment, technologies, and methodologies
  • Bilingual in French/English
Required Technical Skills
  • Strong knowledge in cloud infrastructure, networks, and web applications/APIs, Google Cloud Platform (GCP) and Microsoft Azure
  • Proficiency in troubleshooting and resolving issues related to cloud infrastructure
  • Familiarity with DevOps practices and tools like Kubernetes, Docker, and others
  • Familiarity with security systems and cloud monitoring tools such as Crowdstrike, Sumo Logic, or other SIEM tool
  • Knowledge of security standards (e.g. SOC 2, ISO 27001)
Professional and Academic Experience
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
  • 3 to 5 years of relevant experience in IT/Cloud infrastructure management and cybersecurity
  • Experience in teamwork and dealing directly with customers
  • Experience with an international clientele is an asset
We Offer

By joining our team, you will be immersed in a professional and friendly work environment, with an energetic and stimulating atmosphere.

Fairness, respect, trust, and teamwork are values inherent to our team.

The well-being of our employees is important to us, and we therefore offer:

  • a competitive salary
  • flexible working conditions (time and place)
  • benefits
  • a group retirement savings plan and a deferred profit-sharing plan
  • development opportunities
  • career development opportunities

We operate in telework or hybrid mode, as desired – and we provide all the tools required to be able to work remotely while maintaining close collaboration and a strong team spirit.

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