Senior Retail Operations Manager

7 days ago


Victoria, British Columbia, Canada HomeSense Full time

About HomeSense

At HomeSense, we're committed to creating an inclusive and empowering work environment where every Associate can thrive. Our unique culture is built on the idea that everyone deserves to be heard and respected.

What You'll Discover

  • A one-of-a-kind, inclusive company culture that values diversity and individuality
  • Benefits that take effect from your first day, including a comprehensive benefits package and merchandise discount for yourself and eligible family members
  • Dedicated training and on-the-job resources to enhance your professional development
  • Three weeks' vacation with the option to buy an additional week through our Vacation Trade Program
  • Tuition reimbursement to support your career progression
  • A supportive Associate and Family Assistance Program to promote healthy living

About the Role

We're looking for a motivated and experienced Senior Retail Operations Manager to join our team. As a key member of our store leadership, you'll play a crucial role in driving sales results, expense management, and customer satisfaction.

Key Responsibilities

  • Oversee store operations, including merchandising, presentation, backroom, frontline, cash office, customer service, markdowns, scheduling, shipping, and receiving
  • Directly accountable for recruitment, training, and Associate development, performance, and acts as a role model on delivering positive Associate and customer experiences
  • Provides input on succession plans to meet future needs and ensures each Associate has a development plan that supports their growth and career aspirations
  • Communicate and execute action plans to Associates on upcoming projects, targets, priorities, company initiatives, events, promotions, or any other store initiatives
  • Accountable to support established store sales, expense targets, and customer service metrics by implementing strategies with impact to store payroll, store budgets, loss prevention, and improving customer service

Requirements

  • Post-secondary education is preferred; minimum high school education required
  • Minimum 2 to 3 years supervisory experience in Retail, including but not limited to operations, customer service, merchandising, people management, health and safety, and loss prevention
  • Demonstrated management skills with the ability to positively influence management and staff to act in the best interest of the Company by providing advice, feedback, and guidance to resolve problems
  • Strong communication and interpersonal skills, including interviewing, negotiating, listening, conflict management, information gathering, and coaching

Salary Range: $54,654 - $76,499


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