Advanced Network Infrastructure Technician

1 week ago


Edmonton, Alberta, Canada S.i. Systems Full time
About the Job

We are seeking an experienced Intermediate Network Operations Support Engineer to join our team at S.i. Systems.

Main Duties:
  1. Provide expert-level support for Cisco-based network infrastructure, including routing and switching.
  2. Monitor network performance, identify issues, and resolve them promptly to ensure optimal performance and reliability.
  3. Collaborate with cross-functional teams to deliver high-quality network services and meet customer expectations.
  4. Analyze and troubleshoot complex network connectivity, configuration, and performance issues.
  5. Develop and maintain comprehensive documentation of network configurations, changes, and troubleshooting procedures.
  6. Support network incidents and service requests, ensuring timely resolution and high customer satisfaction.
  7. Stay up-to-date with the latest Cisco technologies and network trends to continuously enhance technical knowledge and skills.
Requirements:
  • 5+ years of experience in Network Operations and support, with a focus on Cisco network technologies (routing, switching, and troubleshooting).
  • Hands-on experience with Cisco network devices (e.g., Catalyst, Nexus, ISR routers, ASR routers).
  • Strong understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, OSPF, EIGRP, BGP, etc.).
  • Ability to troubleshoot and resolve issues related to network performance, connectivity, and security.
  • Familiarity with network monitoring and diagnostic tools.
  • Excellent communication skills and ability to work effectively with client teams and stakeholders.
  • Strong problem-solving skills and a methodical approach to issue resolution.


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