Strategic Operations Director

1 week ago

Burnaby, British Columbia, Canada McNeill Nakamoto Recruitment Group Full time

We are seeking an experienced Strategic Operations Director to join our leadership team at McNeill Nakamoto Recruitment Group. This role will play a crucial part in working with cross-functional teams to ensure day-to-day business operations run smoothly.

The ideal candidate has a light-civil projects background, superb interpersonal skills to work with various levels of the organization, is an analytical and proactive problem solver, and has sharp business acumen to handle tasks such as maintaining operating budgets, resource planning, and ensuring company operational objectives are being met.

Location: Burnaby, BC. Fully in-office position.

Estimated Salary: $162,000 - $192,000 per year, commensurate with experience.

About the Role
  • Oversee day-to-day business operations
  • Work with senior leadership to identify and generate solutions to issues
  • Maintain operating budgets and optimize expenses
  • Review and assemble performance reports for management
  • Evaluate and improve operations and financial performance
  • Oversee recruitment and training of new employees in conjunction with the HR Manager
  • Maintain constant communication with the Leadership team, staff, and clients to ensure successful operations of the company
  • Manage employee development plans and annual bonus reviews
  • Manage and promote health and safety regulations
  • Develop and enforce internal policies and processes
ResponsibilitiesInternal Affairs
  • Act as primary contact on all union issues to ensure positive company representation at all times
  • Manage commercial insurance requirements and renewals
  • Oversee management of company vehicle fleet
  • Manage all internal communication tools & subscriptions
  • Manage internal business reporting to ensure ongoing monitoring of business performance which includes measuring and analyzing current revenue streams, offerings, and relationships to optimize business growth
  • Manage internal events and direct external event planning as required
  • Manage and communicate results of monthly NPS research
Business Operations
  • Work with senior leadership team to develop company goals, strategies, and workplans
  • Oversee project management of approved strategic annual workplans
  • Manage data collections for updating operations metrics to achieve productivity targets, reduce costs, eliminate errors, and provide excellent customer service
  • Ensure operational activities and project timelines remain on time and within defined budgets
  • Manage community investment initiatives
  • Review project-by-project metrics to address and discuss observed patterns and anomalies with the leadership team
  • Liaise with the finance team and external accountant to ensure accuracy in reports produced
  • Develop, implement, and maintain the corporate sustainability plan and associated policies
  • Support company fundraising efforts & quarterly grant applications
  • Regularly audit standard operating procedures (SOPs) to ensure effective resource management
Human Resources

Liaising with the HR Manager:

  • Oversee all employee relations
  • Develop, manage, and measure internal policies and procedures
  • Direct recruitment and resource planning requirements
  • Build employee retention strategies to minimize turnover and maintain team engagement
  • Design & manage employee development plans and processes
  • Build opportunities for ongoing skills training & development
  • Oversee management of payroll & benefits systems
Requirements
  • At least 5 years' experience in a leadership role within a related industry
  • Bachelor's degree or equivalent job-related experience required
  • Related Civil Construction experience and in-depth knowledge of project management
  • Excellent computer skills, experience with Microsoft Office Suite – Including PowerPoint & Excel
  • Demonstrated ability to diagnose & resolve operational matters
  • Strong relationship management and leadership skills with the ability to influence & motivate team members
  • Ability to interact with all levels within the organization & influence as required
  • Ability to work in a fast-paced, dynamic environment with high resiliency
  • Strong organizational & time management skills
  • Capable of maintaining a high level of confidentiality & professionalism in difficult situations
  • Strong problem-solving skills, ability to demonstrate agility in creating solutions to complex issues
  • Strong reporting, analytical & process improvement skills
  • Previous experience in a unionized work environment, an asset

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