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Senior Publishing Analyst

2 months ago

Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

Job Summary

The Toronto-Dominion Bank (Canada) is seeking a highly skilled Sr. Publishing Analyst to join our Content Publishing Team. As a key member of our Agile pod, you will be responsible for managing the successful and rapid delivery of day-to-day changes to our public facing websites.

Key Responsibilities

  • Manage and execute rapid delivery of requests to website properties, including business as usual content changes, marketing campaigns, corporate initiatives, regulatory changes, rate changes, and more;
  • Assess client requests by understanding business requirements, impact to clients and customers, and alignment to an integrated online experience;
  • Document and coordinate all requests activities, including requirements, change order requests, Jira intake, tracking, project status reporting, and communication;
  • Coordinate deployment activities with Quality Engineer, Delivery Management, Business/Marketing partners, and support teams to ensure successful delivery;
  • Align work activities to support priorities as defined by requestors. Ensure deliverables meet quality objectives. Communicate status and provide timely escalation of issues;
  • Participate in daily meetings (backlog refinement, pod huddle, etc.)
  • Participate in quarterly Program Incrementation sessions to support roadmap and Business' OKRs;
  • Develop and manage relationships with key partners: Marketing, Product Groups, Technology partners, Change Management, Incident Management, and external partners;
  • Represent Content Publishing team as a subject matter expert;
  • Lead initiatives to help improve processes and efficiencies;
  • Provide a professional, consistent and positive client experience;
  • Lead, coach, and mentor Publishing Analysts. Promote and support an environment that encourages productivity, innovation, teamwork and a high-level of professionalism.

Requirements

  • Undergraduate degree;
  • Experience working in an online/digital environment - 5+ yrs;
  • Excellent communication skills (verbally and in written);
  • Excellent knowledge of Agile methodology and JIRA;
  • Strong business acumen and interpersonal skills;
  • Excellent analytical, logical, and organizational skills;
  • Able to occasionally work after-hours (evenings and weekends) to deliver projects.

About Us

The Toronto-Dominion Bank (Canada) is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.