Retail Operations Manager

2 weeks ago


Victoria, British Columbia, Canada Bulk Barn Full time
About Us

Bulk Barn Foods Limited is a leading retailer in Canada, with a strong commitment to customer satisfaction and employee well-being. Our company values progressive thinking, detailed planning, and flawless execution, making us a great place to work and shop.

Job Summary

The Corporate Store Supervisor II is a vital member of our store management team, responsible for ensuring exceptional customer service, business profitability, and team collaboration. This role reports directly to the Corporate Store Manager and works closely with the retail store team to achieve operational efficiencies, profitability, and customer satisfaction.

Key Responsibilities
  1. Project/Task Management
  • Assist in the leadership of day-to-day store operations
  • Perform and supervise store opening and closing procedures
  • Manage store inventory, including receiving and stocking of merchandise
Customer Service
  • Deliver exceptional customer service, ensuring customer satisfaction and loyalty
  • Address customer concerns and resolve issues in a timely and professional manner
Team Collaboration
  • Work with the Corporate Store Manager to develop and implement performance improvement plans
  • Coach and motivate staff to achieve Company standards
  • Lead staff and ensure that Bulk Barn Foods Limited standards are upheld
Requirements
  • High School Education or Equivalent
  • Handler and Food Safe Certification, an asset
  • Standard First Aid Certificate, an asset
  • 3 years' experience working in a retail environment (Food Retail experience is an asset)
  • 2 - 3 years' experience working under pressure, multi-tasking and managing time
  • Working knowledge of Microsoft Office (Word, Excel and Outlook)
  • 2 - 3 years' experience leading and supervising a team
  • 2 - 3 year working experience in a professional environment handling confidential information
  • 2-3 years' experience servicing and resolving customer concerns
  • Ability to exercise flexibility, initiative, good judgement and discretion
  • Professional demeanor with strong interpersonal skills
  • Positive and customer service oriented


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