Dayforce Operations Specialist

5 days ago


Toronto, Ontario, Canada ShoreWise Consulting Full time

About ShoreWise Consulting

We are a leading consulting firm dedicated to helping businesses thrive in the ever-changing landscape of payroll and workforce management.

Our Mission

At ShoreWise Consulting, our mission is to provide expert support and guidance to our clients, empowering them to make informed decisions that drive business success.

Job Summary

We are seeking a highly skilled Dayforce Support Specialist to join our team. In this role, you will be responsible for providing exceptional support to our clients, troubleshooting issues, and ensuring seamless operations within our payroll and workforce management systems.

Key Responsibilities:

  • Provide timely and effective support to clients via phone, email, or chat
  • Troubleshoot technical issues with Dayforce Payroll and Workforce Management modules
  • Analyze and resolve complex client problems
  • Collaborate with cross-functional teams to ensure seamless system integrations
  • Develop and maintain knowledge base articles and training materials
  • Stay up-to-date with system updates, releases, and best practices

Requirements:

  • 2+ years of experience in customer-facing roles, preferably in a technical support environment
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong analytical and technical skills
  • Knowledge of payroll and workforce management systems (Dayforce experience preferred)

What We Offer:

  • A competitive salary of $70,000 - $90,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A generous PTO policy and paid holidays
  • Professional development opportunities and continuing education assistance
  • A dynamic and supportive work environment

Why Choose ShoreWise Consulting?

We offer a unique blend of challenge and opportunity, allowing you to grow professionally and personally while making a meaningful impact on our clients' success.

Apply Now



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