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Cloud-Based Product Owner

1 week ago

Old Toronto, Canada Veeva Systems, Inc. Full time
Transforming the Life Sciences Industry

Veeva Systems, Inc. is a pioneering force in industry cloud solutions, dedicated to helping life sciences companies bring innovative therapies to patients faster. As a rapidly growing SaaS company, we have established ourselves as a leader in our field.

At Veeva, our core values drive everything we do: Do the Right Thing, C customer Success, Employee Success, and Speed. We're committed to making a positive impact on our customers, employees, and communities.

We offer a flexible Work Anywhere environment, allowing you to thrive in your ideal setting. Join us in shaping the future of the life sciences industry.

The Role

As a Senior Product Manager, Vault Service Center, you will be responsible for understanding the global service and contact center software commercial landscape. You will define and communicate the roadmap to internal and external customers while working closely with the engineering team to bring your vision to life.

  • Drive strategic direction of Veeva's new Commercial solutions, building a new, better CRM on the Vault Platform that includes a Service Center application.
  • Define product priorities and roadmap by collecting and synthesizing input from customers, partners, executives, market owners, sales, services, and engineering.
  • Be the voice of the customer and work collaboratively with product development teams to design and deliver product capabilities that meet customer/market requirements.
  • Evangelize products and become the subject matter expert for internal audiences, external customers, and market-facing communications.
  • Collaborate with other departments (e.g. UX, engineering, QA, operations, etc.) to manage resources, timelines, and conflicts.