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Enterprise Systems Support Specialist
2 months ago
Job Summary
The Systems Administrator will be responsible for supporting, improving, and developing the roadmap for configuration management tooling to efficiently manage a large fleet of team member facing devices. This is achieved by working with team members, vendors, and suppliers to implement systems that automate operating system and applications deployment, enforce policies, and security standards.
Key Responsibilities
- Manage, support, monitor, and maintain a Windows 10 /11 Microsoft Endpoint environment.
- Participate in incident, problem, configuration, change management activities.
- Gauge the effectiveness and efficiency of Windows OS images and applications deployment.
- Research, design, and deploy new systems, applications, and/or enhancements to improve client operation system imaging and application deployment processes.
- Demonstrated knowledge and experience in supporting and managing Windows 10/11 and iOS Devices with Microsoft Intune.
- Demonstrated knowledge and advanced experience with Microsoft Configuration Manager including Task Sequences, Application Packaging, etc.
- Demonstrated knowledge and experience in supporting and configuring Microsoft 365 (Teams, Apps for Enterprise, Outlook).
- Proven experience with Active Directory, user and computer and group policy management, and PowerShell scripting.
- Lead projects including defining project requirements, project plan, task lists, milestones, and phases.
- Maintain clear and detailed documentation for all core responsibilities and associated technologies.
- Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for stores, warehouses, and retread plants.
- Establish and maintain close working relationships with vendors and service providers.
- Provide leadership and mentorship to team members.
- Knowledge of VoIP systems, VDI, Networking, and Windows Server would be considered an asset.
Requirements
- Minimum 3 years' experience in a Systems Administrator role with a focus on configuration management tools.
- Strong verbal communication and active listening skills.
- Sound troubleshooting skills.
- Creative and innovative thinker.
- Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
- Solid presentation skills.
- Working knowledge of business applications and technology standards in an enterprise environment.
- Post-secondary graduate with a degree, diploma, or certificate in computer science or equivalent combination of education, training, and experience.
- Occasional travel may be required.
- Ability to participate in on-call after hours support rotation.
- Evening and occasional weekend work will be required.
- Must have a valid driver's license.
What We Offer
- The target salary range for this position is $71,517-$83,160 per year based on experience.
- Comprehensive medical and dental benefits.
- Employee Assistance Program.
- A group RRSP/DPSP matching program.
- Discount on tires and mechanical services.
- Flexible remote work policy.
- Positive work culture, opportunities for growth and development, and work-life balance.
- Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.
