Assistant Manager, Broadway Street

2 months ago


Tillsonburg, Canada Mark's Full time

About the Role

This is an exciting opportunity to join Mark's as an Assistant Manager, where you will play a key role in leading our team to deliver exceptional customer service and drive business results.

Key Responsibilities

  • Lead and develop a high-performing team, providing coaching, feedback, and ongoing support to ensure the delivery of service model standards.
  • Manage the B2B Mark's Commercial Business function, including order entry and management, and coach the team to ensure accurate and timely ordering and delivery to customers.
  • Provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
  • Support the customer experience through timely processing and movement of inventory to the salesfloor.

Operations

  • Implement, communicate, and ensure compliance with all operating procedures, processes, and policies.
  • Manage scheduling and follow up of execution on shipping/receiving, eCommerce fulfillment operations, cash management, and operations systems & compliance.
  • Assist in preparation and execution of annual inventories.
  • Follow and ensure compliance of all corporate LP, cash and audit, and OH&S policies and procedures.
  • Assume responsibility for all operations of the store in the absence of the Store Manager.

Training and Development

  • Provide leadership and coaching to the team, ensuring the delivery of service model standards.
  • Create and communicate the Daily Game Plan for operations activities.
  • Communicate effectively with the team, leading Shift Starter meetings and coaching sessions.
  • Follow up with the team to complete required training within timeframes.

Leadership and Culture

  • Act as a brand ambassador, promoting brands and culture.
  • Continually motivate the team and drive performance through recognition programs, store contests, and customer compliments.
  • Maintain Mark's performance management expectations, including progressive discipline where necessary.
  • Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

Requirements

  • Proven ability to coach, mentor, and develop department and store teams.
  • Proven ability to build and manage a daily and weekly plan for the department and store.
  • Exceptional communication and organizational skills.
  • Superior training and mentoring skills.
  • 3-5 years retail experience required.
  • High energy, enthusiasm, and a drive to succeed.
  • Basic computer skills required.

About Mark's

Mark's is a leading retailer with a commitment to delivering exceptional customer service and driving business results.


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