Technical Support Specialist
2 weeks ago
The IT Helpdesk Specialist plays a critical role in ensuring the smooth functioning of all company systems. This position entails both reactive and proactive support, including addressing user queries and issues, as well as updating systems to prevent disruptions.
- Serves as the first point of contact for employees seeking technical assistance over the phone, email, or chat
- Performs remote troubleshooting using diagnostic techniques and pertinent questions
- Walks the customer through the problem-solving process, providing clear and concise instructions
- Helpdesk Support
- Issue Resolution and Escalation
- Maintenance and Updates
- Training and Documentation
- Collaboration and Communication
The ideal candidate will have proven experience as a Helpdesk Technician or other customer support role, with a strong understanding of computer systems, mobile devices, and office automation products. They must be able to diagnose and resolve basic technical issues, possess excellent communication skills, and be customer-oriented and cool-tempered.
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Technical Support Specialist
2 weeks ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeAbout the RoleThe IT Helpdesk Specialist plays a pivotal role in ensuring seamless technical support and infrastructure maintenance within our organization. As the primary point of contact, you will be responsible for providing timely assistance to employees, addressing queries, and resolving issues efficiently.
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Technical Support Specialist
6 days ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeThe role of the IT Helpdesk Specialist at LeddarTech is to provide exceptional technical support to employees, ensuring seamless functioning of all company systems.This critical position requires a unique blend of reactive and proactive support skills.Key Responsibilities:Serve as the first point of contact for employees seeking technical assistance over the...
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Technical Support Specialist
1 week ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeAbout the RoleThe IT Helpdesk Specialist plays a vital part in ensuring the smooth operation of our company's technological infrastructure. This role involves providing technical support to employees, addressing their queries and issues, and conducting proactive maintenance to prevent disruptions.Key ResponsibilitiesServe as the primary point of contact for...
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Technical Support Specialist
4 hours ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeJob DescriptionThe IT Helpdesk Specialist plays a vital role in ensuring the smooth operation of our company's technical infrastructure. This position requires strong problem-solving skills, attention to detail, and excellent communication abilities.Key Responsibilities:Helpdesk Support:Serve as the first point of contact for employees seeking technical...
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Technical Support Specialist
2 days ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeThe RoleLeddarTech, a leading provider of low-level sensor fusion and perception software for the automotive industry, seeks an experienced Technical Support Specialist to join our team.About the JobAs a Technical Support Specialist, you will be responsible for providing exceptional technical support and ensuring the smooth functioning of our company's...
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Technical Support Specialist
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Technical Support Specialist
2 weeks ago
Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full timeJob Description">The IT Helpdesk Specialist plays a crucial role in ensuring the smooth operation of all company systems. This position entails both reactive support, addressing user queries and issues, and proactive maintenance, including updating systems to prevent disruptions.
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