Technical Support Specialist

2 weeks ago


Québec, Quebec, Canada LeddarTech- Automotive Software: Low-Level Sensor Fusion & Perception Full time
Job Description

The IT Helpdesk Specialist plays a critical role in ensuring the smooth functioning of all company systems. This position entails both reactive and proactive support, including addressing user queries and issues, as well as updating systems to prevent disruptions.

  • Serves as the first point of contact for employees seeking technical assistance over the phone, email, or chat
  • Performs remote troubleshooting using diagnostic techniques and pertinent questions
  • Walks the customer through the problem-solving process, providing clear and concise instructions
Key Responsibilities:
  • Helpdesk Support
  • Issue Resolution and Escalation
  • Maintenance and Updates
  • Training and Documentation
  • Collaboration and Communication

The ideal candidate will have proven experience as a Helpdesk Technician or other customer support role, with a strong understanding of computer systems, mobile devices, and office automation products. They must be able to diagnose and resolve basic technical issues, possess excellent communication skills, and be customer-oriented and cool-tempered.



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