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Bilingual Client Care Specialist

2 months ago

Ottawa, Ontario, Canada Equitable CA Full time
About the Role

We are seeking a highly skilled and multilingual Bilingual Client Care Specialist to join our team at Equitable CA. As a key member of our client support team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide timely and effective resolution to client inquiries and issues
  • Utilize strong communication and interpersonal skills to build strong relationships with clients
  • Work collaboratively with internal teams to resolve complex client issues
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to clients
  • Meet or exceed client satisfaction targets and quality metrics
Requirements
  • Previous experience in a customer-facing role, preferably in the insurance industry
  • Excellent communication and interpersonal skills, with the ability to work with diverse client groups
  • Strong problem-solving and analytical skills, with the ability to think critically and creatively
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Fluency in both English and French, with the ability to communicate effectively in both languages
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance