Security Services Manager
3 weeks ago
The Security Services Manager is a key hourly associate position within Amazon Canada Fulfillment Services, ULC. The successful candidate will lead the effort to efficiently and effectively oversee security services and asset protection in a designated building.
Key Responsibilities
• Lead, conduct, and deliver results regarding investigations of Theft, Fraud, and Workplace Violence/Critical Incidents
• Prepare prompt and complete reports relative to Workplace Violence, Theft, Fraud, Critical Incidents, and Process Improvement
• Deliver results through policy Guidance, Education, and Mitigation strategies to help meet business demands
• Serve as department's liaison and security/crisis management subject matter expert for site leadership keeping them informed on key issues, strategies and the department's performance
• Analyze data, conducts audits and identify trends to create actionable plans to mitigate risk
• Maintain confidentiality in matters involving security and/or personnel issues in the work place
• Effectively partner with internal customers in evaluating current and future security services, processes and initiatives
• Develop strategies for alarm reduction and conduct system diagnostic for problematic devices by engaging and resolving issues with internal and external partners
• Accurately communicate verbally and in written form to a broad customer base
• Train and orient new Associates in LP culture
• Develop projects while continuously improving physical security, processes, standards, training, and policies for future growth
• Ensure internal controls per Sarbanes Oxley (SOX) requirements related to data center access controls, inventory control and record keeping
• Promote and execute security best practices
• Audit physical security infrastructure (i.e. intrusion detection, access control, cameras) and ensuring functionally of all systems
• Work weekends and/or overnight shifts as necessary
• Work in an industrial environment that requires walking up to 5 miles a day and ability to lift up to 20 lbs, with or without reasonable accommodation
Basic Qualifications
* High school or equivalent diploma
* 1+ years of experience in security service, asset protection, audit, investigations, law enforcement, military, risk management, inventory control, quality assurance or bachelor's degree in a related field
* Experience with MS Office Professional Suite, including Excel
* Workplace Violence and/or Business Continuity experience
* Analytical experience in performance based, action and results oriented setting
Preferred Qualifications
* Demonstrated ability to work independently with off-site supervision
* Demonstrated ability to engage with others at all levels
* Must have strong oral and written communication skills
* Comfortable working in a fast-paced and multi-tasking environment
* 1+ year of leadership or management experience
* Professional credentials in Loss Prevention, such as, Wicklander and Zulawski certification
* Experience with warehouse or distribution center services
* Experience conducting internal or external interviews
* Familiarity with Lean Six Sigma concepts desired and certification
* Strong familiarity with data bases (querying and analyzing) such as SQL, MYSQL, Access, Exception-Based Reporting, etc.
* Awareness and implementation of best practices related to the utilization of physical security systems, investigation techniques, effective oversight of contract security officers, and distribution center loss mitigation techniques
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