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Customer Experience Representative
2 months ago
As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.
Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.
The focus is on providing a seamless customer experience throughout their journey, including:
- Processing day-to-day transactions
- Nurturing long-standing relationships
- Contributing to branch targets by identifying and fulfilling simple sales opportunities
- Being a technology expert and sharing knowledge to introduce clients to mobile banking applications and assist them in managing their banking needs
Key Responsibilities
- Build strong customer relationships and deliver excellent customer service
- Uncover and solve customers' needs
- Explain complex concepts simply
- Demonstrate success in a target-based performance environment and contribute positively to a team-oriented work environment
- Demonstrate an eagerness to learn and determination to succeed
Requirements
- Proven customer service skills through work or community involvement
- Ability to assist in a professional, friendly, and efficient manner
- Availability to work a flexible schedule
- Comfortable in simple sales situations
- Strong technical skills and ability to promote digital and self-service banking options to customers
What's in it for You?
- The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
- A rewarding career path with diverse opportunities for professional development
- Internal training to support career growth and enhance skills
- An organization committed to making a difference in our communities – for you and our customers
- Recognition and rewards for high-performance, with leadership support through meaningful development conversations that enable faster advancement and internal training
- A competitive compensation and benefits package
