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Trust Services Expert

2 months ago


Montreal, Quebec, Canada National Bank Full time
About the Role

We are seeking a highly skilled Trust Services Expert to join our team at National Bank. As a key member of our Fiduciary Services team, you will play a critical role in providing expert advice and guidance to our clients.

Key Responsibilities
  • Establish and maintain strong relationships with clients, providing exceptional service and support to meet their needs.
  • Analyze complex legal documents, including wills and trusts, to provide recommendations to our Director of Fiduciary Services.
  • Conduct regulatory monitoring of estates, trusts, and mandates to ensure compliance with relevant laws and regulations.
  • Perform legal research and communicate with external experts as required to provide expert advice to our clients.
  • Act as administrator for managed companies, handling matters related to estates, trusts, and protection mandates.
  • Be accountable for the quality processing of files under your responsibility, regularly communicating progress to internal partners, clients, and external experts.
  • Support file closures and orchestrate legal activities related to files to ensure proactive management and meet deadlines.
Requirements
  • Registration with the Order of the Chambre des notaires du Québec or the Barreau du Québec.
  • Customer service experience.
  • Significant experience in a consulting role.
  • Experience in the liquidation of estates or administration of trusts.
  • Knowledge of investment or financial planning is an asset.
  • Excellent organizational skills, priority management, and ability to work under pressure.
  • Ability to resolve complex and ambiguous challenges and situations in a practical manner.
  • Excellent communication and ability to simplify complex concepts.
  • Ability to create strong professional relationships (internal and external).
  • Ability to quickly generate interest and trust.
  • Quality of listening necessary for a good understanding of client's sensitive issues.
  • Ease of teamwork.
Language Requirements

English and French are the primary languages required for this role. You will need to discuss frequently with our service providers or partners who speak a language other than French.

What We Offer

In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family. These include health and wellness programs, flexible group insurance, a generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.