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Restaurant Operations Manager

4 weeks ago


Surrey, British Columbia, Canada Guildford Ice Cream Ltd. Full time
Job Description

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Guildford Ice Cream Ltd. This is an excellent opportunity for a professional with a passion for delivering exceptional customer service and driving business growth.

About the Role

The successful candidate will be responsible for leading our restaurant operations, ensuring seamless execution of our services, and maintaining high standards of quality and safety. As a key member of our management team, you will work closely with other departments to achieve business objectives and drive revenue growth.

Key Responsibilities
  • Determine the type of services to be offered and implement operational procedures to meet customer needs.
  • Ensure compliance with health and safety regulations, maintaining a safe working environment for staff and customers.
  • Negotiate arrangements with suppliers for food and other essential supplies.
  • Address customer complaints and concerns in a professional and timely manner.
  • Plan, organize, direct, control, and evaluate daily restaurant operations to ensure efficiency and effectiveness.
Requirements
  • Minimum 2 years' experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire team members.
  • Strong problem-solving skills, with the ability to analyze situations and develop effective solutions.
  • High level of discretion and confidentiality when dealing with sensitive information.
Working Conditions

This is a full-time position, working 40 hours per week. The salary for this role is estimated to be around £35,000-£45,000 per annum, depending on experience.