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Quality Assurance Manager

2 months ago

London, Ontario, Canada Chick-fil-A Full time
Job Summary

We are seeking a highly motivated and detail-oriented Quality Supervisor to join our team at Chick-fil-A. As a Quality Supervisor, you will be responsible for ensuring the highest standards of quality and safety in our kitchen operations.

Key Responsibilities
  • Quality Assurance: Perform self-assessments for quality and daily safety assessments to ensure compliance with Chick-fil-A quality requirements.
  • Coaching and Development: Coach kitchen leaders and team members on speed, attention to detail, and cleanliness to ensure preparation and production procedures are followed.
  • Inventory Management: Manage effective and efficient inventory and ordering processes to minimize waste and optimize resources.
  • Receiving and Accounting: Ensure proper receiving and accounting of inventory end-of-month counts and input.
  • Transfer Logs: Maintain accurate transfer logs to track inventory movements.
  • Scheduling: Schedule boards, prep, and receiving and setting up daily to ensure smooth kitchen operations.
  • Team Leadership: Lead daily kitchen team huddles and one-on-one coaching sessions to align daily kitchen practices with business vision and annual thematic goals.
  • Profitability: Improve profitability by lowering food gap and optimizing kitchen operations.
Requirements
  • Education: High School Diploma and equivalent.
  • Certifications: Food Handler Certification.
  • Skills: Self-motivated, adaptable, and a consistent high performer with excellent project and time management skills, strategic thinking, and goal-oriented approach.
  • Physical Demands: Ability to stand for long periods of time, with the ability to manage repetitive motions and actions throughout shifts such as bending, lifting items, and walking.
  • Communication: Strong communication and interpersonal skills, passionate about building professional relationships with guests and employees.
  • Attention to Detail: Accurate, meticulously detail-oriented, and keenly observant with a positive attitude.
  • Dependability: Punctual, dependable, and demonstrates sound judgment.
  • Professionalism: Maintains professional hygiene and appearance.